Decision Builder Conditions

Hi everyone, Im trying to use the "Decision Builder" to create "RITM's" when an email with certain "subject" is received, Im trying to use this instead of inbound email actions.I created a record on the "sys_email" table with the subject to use as te...

• Question

Duplicate history record in asset table

Hi All, Audit is enabled for cmdb table. Whenever any attribute is updated, it updates twice in the history and activities section. How it can be fixed. 

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COALESCE fields in transform maps

So I have a requirement where in the sheet there multiple columns I am taking 3 columns here for that I need Help1. name2. site ID3. companyIn transform map I have selected COALESCE true for site ID and company field this is check at the start if bot...

• Question

Client Script Error - Change model: Mandatory Fields - After Zurich upgrade

Hi team,I'm facing this error after the Zurich upgrade on the Change request form "onChange script error: TypeError: g_scratchpad.change_model.refreshMandatoryFields is not a function function () { [native code] }"This is the Client Script that I'm u...

• Question

Restrict User to select only one Option in Email Survey Notification ( ✅ Resolved / ❌ Not Resolved )

Hi All, I have a requirement related to the Email Survey Notification in ServiceNow.When a ticket is marked fulfilled, the user receives an email like this:  (Resolved) – Clicking should open the survey questions page. (Not Resolved) – Clicking shoul...

• Question

I have a requirement to add the comment in the flow designer

I have a requirement to add the comment in the flow designer. I 've a flow it triggers When a project is moved to Planning state and an approval gets requested, I want a Comment to be  added as "Approve the project for the next process"can some one g...

• Question

How to revert the employee center pro plugin install

I installed 'employee center pro' plugin in my personal dev instance. But after installation, the navbar became empty and many of my changes got collapsed. How can I solve this issue

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SMS Integration with Twilio

I want to test SMS authentication for MFA. I understand that on the ServiceNow side, it's completed simply by installing the plugin and connecting with an ID and token. However, when I try to log in, I get the error: “Failed to generate 6-digit verif...

• Question

Legend on Reports in Performance Analytics

As you can see, we have two reports on Incident, on the one the legend on the bottom is not visible,. on the other it is, even if on both report the legend is turned off.  What the heck I'm doing wrong?

• Question

How to add an "On-Hold" button in the Problem Ticket screen to pause SLA?

Hi All, we have a requirement to add a "Pending/On-Hold" button in the Problem Ticket screen. The purpose is to pause the SLA when the root cause analysis depends solely on a third-party vendor.Additionally, this button should be visible only to the ...

• Question

Custom Service Portal Calendar Widget

Hello Everyone, I require assistance in developing and implementing a new custom Service Portal widget designed to provide a calendar interface.The primary function of this widget is to allow end-users to view available time slots and book a 'stice' ...

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how to remove or hide update button in incident form without scripting or UI action

• Question

In a Pivot / Heatmap why am I unable to assign the required 2nd breakdown?

I have defined two breakdowns and both appear to be working independently, i.e. I can create a breakdown widget and select either of my breakdowns from the breakdown selector. However, when I attempt to create a Pivot heatmap widget I can pick one or...

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• Performance Analytics

Assigned assets in a request

Hi guys, Out of the box in an incident in SOW there is the record information and it shows things like assigned assets etcHow can I get the assigned assets link to show in the record information for a request in SOW as this would be useful for us.

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