SEO vs Paid Ads in 2025 — Which Delivers Better ROI?

When does organic optimization outperform Google Ads or social PPC?

• Question

How To: Async GlideAjax in an onSubmit script

As you probably already know, the only way to use GlideAjax in an onSubmit client script is to use getXMLWait and make a synchronous call to the server. As you may also know, getXMLWait is flat-out not supported in Service Portal. And so we have a pr...

• blog
• Multiple Versions
• Scripting and Coding
• Service Portal Development

Important Points to Configure Workspace in Now UI Experience

MethodsAlternative SolutiongetReference() not supported Use GlideAjax or getReference() with callback()GlideWindow Not supportedUse g_modal.showframe gsftSubmit() not supported in ui action to call server side codeg_form.submit(g_form.getActionName()...

• Article

Unable to authenticate http method to sync google calendar with instance

the goal is to integrate with google calendar.im using Oauth2.0 because im following this video "https://www.youtube.com/watch?v=jIomft7RR9s".for some reason, when i click 'Get OAuth Token' a login page appears. what am i doing wrong.error:OAuth flow...

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Measuring Catalog Item Usage Comprehensively Across All Produced Tasks in Performance Analytics

If your organization uses Catalog Items to only produce Requested Items, then measuring usage is straightforward (group a count of Requested Item records by the Item field). Our organization, though, uses the Service Catalog to produce many other typ...

• Article
• Multiple Versions
• Performance Analytics
• Reporting

Update Default columns in Resource managment workspace

i want to include few custom fields on resource management workspace. how to include more fields on resource management workspace. 

• Question

New ATF Support for Configurable Workspaces in the ServiceNow Zurich Release

  New ATF Support for Configurable Workspaces: Your Test Coverage Just Got a Lot Better   As developers on the ServiceNow platform, we know that building amazing user experiences often means leveraging the power of Configurable Workspaces. But for t...

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Pass user name in decision table

Hi community,I was hoping if there is way to pass user_name (string) field from flow to decision table.I have set trigger on flow which is created or updated by certain AD accounts and in the flow I have called the decision table which is taking the ...

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how can I set notification/system notification true from code (not ui by clicking)?

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Landing paging HR workspace

Hi Team,I need to change the default filter conditions when i click All HR cases, SLA at risk in Landing page. I am aware that we can change that via UI builder but wanted to know if we have any configurations to change it without touching UI builder...

• Question

Show attachment of parent case on portal

Hi,I want to show all the attachment of parent case on portalBelow code is not workingScript include:var att = new GlideRecord("sys_attachment");                        att.addQuery("table_sys_id", taskGR.parent);                        att.query(); ...

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Digital Product Release - Overall process clarifications

Hi all, Some clarifications regarding the process: Release scopeI got that release scope is made of Product and Product features, but I found to different views:1. Release > Product Features2. Release > Release Scope:Which is the last version and whi...

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Text not getting highlighted in search results

Hi everyone!As you can see in the image below, the search term isn't being highlighted in the results.How can I make this work?thanks! 

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Externals wanting to integrate ServiceNow VA

Hi Team, How can I allow external third party to integrate with Servicenow Virtual agent? An example can be MS Teams integration with Virtual agent. I know its already exists and not looking for MS teams integration. But in similar fashion somebody e...

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