ServiceNow Community

Which Flow/script is being used to create records in the "sn_cg_content_request" table?

Which Flow/script is being used to create records in the "sn_cg_content_request" table? @SmritiGupta

Question

[Article] ServiceNow Developer Roadmap

The Ultimate ServiceNow Developer Roadmap: Build a High-Paying Career from Foundations to Leadership Thinking about a successful career in ServiceNow? You’re not alone. The ServiceNow platform is powering some of the world’s biggest companies, making...

Question

select "ON HOLD" option in state field in the form then it turn into progress after certain period

Hello, I Have been assigned to the task where I have field called state which is having choice like "ON HOLD" on the incident form. When I select the "ON HOLD" option it will ask me to update the "OFF HOLD Date/Time" which is another field on the f...

Question

How to change the color of Employee Center Navigation

Hello, So I just want to change the dark blue shade in the Employee Center Navigation box to a lighter blue shade. I wasn't sure how to do this. I did try changing colors in branding editor, along with css in theme, but haven't gotten that to work s...

Question

I have created a database view (between attachment & incident table)

Hello Everyone, I have created a database view between attachment & incident table..with clause as:-incident_sys_id=attachment_table_sys_idBy this clause it is working as expected.But suppose if a incident record is having 5 attachments then it is sh...

Question

Email signatures are getting attached when replied from outlook.

Hi Team, Can you please suggest.Email signatures are getting attached when replied from outlook. Images keep on appearing on the Activity Notes in addition to Email updates. Please refer the screenshotThis was Currently we have set these properties t...

Question

Instance Running Slow

I am experiencing a noticeable slowdown of the instance, especially when impersonating an end user and then ending the impersonation. The entire instance is also slow. I need help to understand and fix these performance issues.It will be great if any...

Question

Request to delete ServiceNow Developer Account

Hello,I would like to permanently delete my ServiceNow Developer Account (email: hari.srinivasa@kripya.com).I could not find any option in the Profile settings to delete the account.Could you please help remove my account and the associated PDI?Thank...

Question

need help with scripting

I am trying to auto-populate names in my service catalog record producer. Pulling from the client table to the appt table that I created. I am not using the sn appt table. I have created a catalog UI policy when a change occurs, and Script include fo...

Question

Resolved! Execute operation on script include 'hr_caseOpenRequestFilterUtil' from scope 'Global' was denied.

Hi, We are trying to implement the Employee Center Out of the Box widget, 'My Items' which shows tasks, requests, surveys , and Today's Reservations to our custom portal. We are getting this error: Execute operation on script include 'hr_caseOpenReq...

Question

Users repeatedly losing access to UAT/Dev – “Invalid username or password” after 15–30 days

Hello , I’ve been receiving multiple RITMs from the same set of users reporting that they are unable to log into our UAT and Dev environments. The error shown is “Invalid username or password.” Each time, I reset their passwords and share them separa...

Question

Your Content Deserves Better: Choosing the right format for the max impact

Hi Community! This blog post is for those who are interested in content creation and for those who are interested in how to determine what format your content should be in. I’ve spent years creating content across every platform imaginable, and...

blog

TPRM- Vendor Risk Scoring Calculation

Does anyone knwo how does the Vendor Risk Score works:Question 1: Does the third party risk area scores feed into third party components and then to third party risk score? or is it the other way round?Question 2: Is it possible for vendor risk score...

Question

Issue with NowAssist Agent Deployment on Client Instance

We have successfully developed a NowAssist agent in our instance, which utilizes the native file upload tool to process responses based on a five-page Word document. The agent, with its detailed instructions, functions perfectly in our environment. H...

Question

Robotic Process Automation (RPA): Initial Setup

Hi, I wanted to learn about RPA and started with this first course, "Robotic Process Automation (RPA): Initial Setup". It stated it would take 2 hours to complete but there were only 5 minutes of slides. There are no real instructions on how to ins...

Question