ServiceNow Community

Add variable to the secondary fields displayed on header in workspace

@Ankur Bawiskar I have a custom workspace create into custom application and I want to add some fields created date fields beside the category onto the record page of the incident, (in my application it is requested item table),here is the screenshot...

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configure related lists for workspace

@Dhana3 How to configure related lists for different tables.

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ATF issue writing to a field in SP

I see that step 5 passed as expected means the data in core_company was found but it fails when I try to set it to the field on the form.

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translated texte on employee center

Hello guys! i try to translate this requests text on employee center with system_messages texts editing but the probleme that it dosn't change!!! have you any idea when i can translate it please! Thank you

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Confused by ServiceNow licensing?

Many companies either pay more than they should, don’t fully use what they’ve paid for, or assign licenses in a way that just doesn’t make sense. The worst part? Most don’t even realise it. Why ServiceNow Licensing Feels So Complicated Understandin...

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Best Practices

Error "Unable to obtain worker thread" when previewing Update Set

Hi everyone,I’m trying to move an update set from one instance to another, but when I click Preview Update Set it fails at 100% with the following error: Unable to obtain worker thread I attached a screenshot of the error message.Has anyone encoun...

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Resolved! Issue in Configuration of spModal

Hello EveryoneI have a code where I use an spModal. If I click "Approve" the value will be Set to Approve in the variable field.If I click "Reject" the value will be Set to Rejected in the variable field. I am having an issue that when I click the "X...

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Map the variables of one catalog item in another

I have an order guide in which 2 catalog items are there. In one catalog item there are some variables which are not in 2nd catalog item. so when submitting the order guide , those variables should be visible in RITM and SCTASK on 2nd catalog item. H...

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ServiceNow – Confluence On-Prem Integration for PDF Export

Hello,We are trying to integrate ServiceNow with our on-premise Confluence setup.The requirement is that ServiceNow should be able to pull a Confluence page and attach it as a PDF (using a MID Server for API integration).I looked into the FlyingPDF e...

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ITOM Discovery and HAM licensing

Hi,We have a large number of HAM licenses and a small number of ITOM discovery licenses too. Now, when HAM Service Graph Connectors discover end-user devices, then with assets CIs in the computer class are also created. Now, because the ITOM discover...

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From HR Case List view update date changing every day.

Hello,We have observed that HR case records are being updated daily, even for cases that are in a 'Closed', 'Resolved', or 'Cancelled' state. This behavior is unexpectedKindly help me on this issue.Thanks,V SAI PRAKASH.

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Digital Resilience Incident Assessment

Currently I am learning the Digital Resilience Incident process, I installed this module on my PDI instance (Yokohama) and noticed, that the questions with "Automated Response" on the Assessment "Regulatory reporting assessment of IT incidents" doesn...

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About Notification

I have an issue that needs to be resolved: When creating a new notification in System Notification -> Notifications, is it only possible to configure the recipient but not the CC (carbon copy) recipient? I would like to set both the recipient and the...

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UI views to be reflected into the workspace through workspace view rules

@svirkar420 I want to add view for table like requested items , catalog tasks so that only specific fields are visible into the workspace, even i have created workspace view rules, ui view , configured viewruleconfigid into the ux page property, but...

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Software Installation publisher field was not populated by SG-SCCM

Hi Guys.Could someone help me what is the possible cause for the Publisher field not being populated by SG-SCCM? I noticed that some entries are populated correctly, while others are missing this information.Your assistance would be greatly appreciat...

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