ServiceNow Community

Choosing the Right Workflow in ServiceNow: Traditional, Generative AI, or Agentic?

Choosing the Right Workflow in ServiceNow: Traditional, Assistive AI, or Agentic? As ServiceNow continues to evolve with powerful AI capabilities, one of the most important decisions for architects, developers, and business leaders is choosing t...

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Best Practices

unable to access My learning after merging

Hi community,As I now left my previous job, I merged my account associated with my ex-company's to my old account that I had before I joined that company. The next day I received an email that the merge completed. However, I am unable to get to my My...

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Remove duplicate Additional comments appearing in REQ activities field form in SOW

Is there is a way to remove duplicate additional comments appearing in REQ activities field in SOW? I created a business rule that successfully adds the comments to the RITM form but when I add a comment in the REQ activities field, the comments appe...

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No Questions

Just as a part of learning, posting here. Hello!!

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Article - In a Catalog Item : How to Fetch Main Form Variable in a (MRVS) in Service Portal

This article explains how to access and use variables from the main Catalog Item form inside a Multi-Row Variable Set (MRVS), specifically within the Service Portal environment. Use Case : In many ServiceNow catalog items, you might want to fetch a v...

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Will defining one Custom URL as Instance URL impact the use of the other Custom URLs?

We are currently using two Custom URLs:servicenow.acme.comsupport.acme.comWe want our end users to always get links (to knowledge article and forms for instance) in the support.acme.com format.Our support staff is using servicenow.acme.com to logon t...

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Query regarding REST API using POST to create customer account

Hello, I am exploring various REST APIs available for Customer Accounts in CSM module in Zurich release. However, I found that inbuilt 'Account API' provides GET methods to fetch customer accounts data but does not support POST method. Is there any ...

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Customizing Mobile Card Views with Mobile UI Rules in ServiceNow

Customizing Mobile Card Views with Mobile UI Rules in ServiceNowMobile UI Rules in ServiceNow are not limited to controlling the visibility of fields based on conditions. They can also be used to dynamically style card fields, such as changing backg...

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Agile Visual task board

Hello All,A user is not able to move cards from one lane to another. When the user is attempting to move it, "an unknown error has occurred" error message is being thrown in the expanded card record and the card is not moving.For the reference i have...

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Make the Tab Sidebar visible for configuration in UI Builder

Hello,I’ve encountered a problem in Risk Workspace: I can’t open my tab sidebar for customization in UI Builder.Has anyone else experienced this issue?Regards,

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ATF error

While opening the existing record in the ATF I'm getting the below error. Any idea how to fix this?

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Resolved! Redirect Submit to RITM instead request on Service Portal

Hi, When I "Submit" a Service catalog item on service Portal, the request page (sc_request) opens. I would like a rediction of this submit to ritm page instead sc_request page. I know I have to modifiy the clone of the widget "SC Catalog Item" but I ...

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Service Portal Development

[UI Builder / Workspace] How open a modal instead of a page from side navigation button?

Hello, everyone! Is it possible to open a modal instead of a page by clicking on Side Navigation button? Thanks in advance for any help

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VA shows , No agent available although agent is available from workspace

Hi there,I have made an agent available from HRSD Workspace. And using another person when I tried to chat with this agent via portal, I am getting below mentioned error : "There are no agents available at the moment. Please try again later.Thank you...

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Resolved! Service Operations Workspace - Agent Assist Default Search Results

Hi all, I'm setting up Agent Assist for Requested Item (sc_req_item) item table in SOW, I've been able to add Assist for the table using the following guide: https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/service-...

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