ServiceNow Community

Resolved! Limit the number of records returned when using an encoded query string

I have a servicenow connector from a Copilot agent, but it is erroring due to the size of the returned data. I'd like to reduce the returned records to a manageable amount, but how can I do that? I already tried adding ^sysparm_record_count=10 to the...

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Resolved! No one shouldn't have an access to delete Change Tasks once parent change is moved to submitted

Hello EveryoneRecently got a requirement of restricting access to delete change tasks once a change request is moved to submitted from draft state.I have checked and observed that admin and change managers role users have an access to delete change t...

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How to create cross-scoped columns with Fluent

I'm having some issues defining the correct schema for creating columns cross-scope using Fluent syntax (the column is in my scoped app, but exists on an OOB or other table). I distinctly remember getting this to work using the forced typecast prescr...

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Difference between Reports and Performance Analytics (PA) in ServiceNow

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Trigger Approval Notification on state changes

Hi All,I have a requirement to trigger approval notification only when state changes to Pre-Check Completed (custom state) on RITM. Currently It triggering only when approver is attached to RITM not on the states changes.Please find the below event ,...

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Custom Message for Off-Hours in Live Chat

I configured a schedule on my AWA queue so that the queue is only available during specific business hours. The issue is that when a user starts a chat outside of those hours, the system still shows the default message “No agents available” and then ...

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ServiceNow University Partners with Credly to Power Digital Badges

We’re excited to announce a new partnership between ServiceNow University and Credly—bringing you a better way to share and celebrate your achievements. Starting now, when you earn a ServiceNow certification, you’ll also receive a verified digital...

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Unable to change the state in Integration

We have integration between Webexternal tool and servicenow , When they push the web automation in there end servicenow create change request , but when they are trying to update the state NEW to REVIEW its not working ACL is fine should i need to ad...

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Automate Data import from Excel File Attachment via Catalog item along with request number

Hi all, So i refered this post for Automating data import from excel file which is a attachment via catalog item ( link to the article: https://www.servicenow.com/community/developer-blog/automate-data-import-from-excel-file-attachment-via-catalog-i...

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Process Mining Academy #40 - What's new for Process and Task Mining in the Zurich release

In this installment of the Process Mining Academy we review the enhancements in the Zurich release. AI powered Improvement Opportunity Highlights and Playbook generation, Task Mining, Touchpoint and Idle Time Metrics, and more. Get up to speed with...

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bulk emails triggers

Hi am facing issue , users keep continuously getting the emails from ITSupport and it's flooding thier mailbox

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Unwinding Connected Content Management on Topic Pages

On a current project, we're defining how portal content will be set up and displayed. There is concern with how much effort would go into managing all of this. What a coincidence! There is a new tool available in the July 2025 release that helps mana...

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Can we hide the OOB Export option in HR Agent Workspace for specific table(ex: Employee Relations)

Hello, so we would like to skip sending details of a specific related list in ER cases in the PDF downloaded. 1) Can we edit the OOB Export option in Agent workspace, such that we can skip specific related list getting in PDF downloaded?2)If this is ...

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Human Resources Service Delivery

How to make multiple "checkbox" variables mandatory.........

Hello, Please how can I make multiple "checkbox" variables mandatory on a request form. Basically, there are about 6 checkbox variables and each of them must equal to "TRUE" for the form to be submitted. If one or two of those checkbox are not checke...

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Inquiry on RiseUp Program Application Status

Hello Community,I recently applied for the ServiceNow RiseUp program, and it has been about a week since I submitted my application. I understand that the program team might be processing multiple requests, but I wanted to check if there is a usual t...

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