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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Ramya V Specialist Creating Tasks from Calendar Interactions in FSM Dispatcher Workspace This article explains ... Read More Its_Azar Specialist Just-In-Time (JIT) Role Provisioning in ServiceNow — A Smarter Alternative to Permanent Access This article explains ... Read More prerna_sh Specialist Smart Lead Routing Assistant: Built with ServiceNow Build Agent || #BuildWithBuildAgent Challenge This article explains ... Read More mayankkumar Specialist "SkillMatrix AI" - Built with ServiceNow Build Agent #BuildWithBuildAgent Challenge As part of the #BuildW... Read More Its_Azar Specialist How I Built a Fully functional Custom application Using ServiceNow Build Agent in Just 6 Prompts As part of the #BuildW... Read More Anil Nemmikanti Specialist Record is being aborted on update but there is no abort BR on the same table. How it is possible? As part of the #BuildW... Read More shreedevin Specialist Building “Simply Thriftify” with Build Agent . My Journey in the #BuildWithBuildAgent Challenge As part of the #BuildW... Read More Its_Azar Specialist Top 10 ServiceNow Tables Every Developer Should Know 1. sys_user – The Users Table This table stores all us... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Register today! The 5th annual Holiday SNUG! Hosted by tracyo_brien 25 Nov, 2025 07:00 AM PST Event Details Online Live on ServiceNow: Security Operations Applications Office Hours Hosted by Lolita Honkpo 25 Nov, 2025 08:00 AM PST Event Details Online Live on ServiceNow: [APAC] Security Operations Applications Office Hours Hosted by Lolita Honkpo 25 Nov, 2025 08:00 PM PST Event Details Online Live on ServiceNow: [EMEA] App Engine Office Hours Hosted by Lolita Honkpo 26 Nov, 2025 01:00 AM PST Event Details Online Live on ServiceNow: [APAC] Digital End-User Experience (DEX) Office Hours Hosted by Lolita Honkpo 26 Nov, 2025 07:30 PM PST Event Details Online Live on ServiceNow: [APAC] Digital End-User Experience (DEX) Office Hours Hosted by Lolita Honkpo 26 Nov, 2025 07:30 PM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Platform Analytics after upgrade to Zurich

Hello everyone,After upgrading to the Zurich release, we have noticed that the layout of visualizations in several of our existing platform analytics dashboards has changed unexpectedly. Has anyone else experienced this issue?We have a large number o...

  • Question

Implementation Leading Practices for SAM

Here we share implementation leading practices for Software Asset Management. We also include a helpful Implementation Readiness Checklist to help further guide you with a successful implementation. Note - majority of successful customers utilize a c...

  • Article

Dependent choice values

I have Field 2 dependent on Field 1.Field 1:ABCDField 2:UnknownNoneEmptyPopulatedCan I have a choice on Field 2 show if any of the choices from Field 1 are selected? For example, I want Unknown to show if any of the choices are selected in Field 1. O...

  • Question

CMDB query builder to fetch outer join data

I am trying to build a cmdb query using cmdb query builder to have report of application to server to esx server. I am getting report. But the problem is that it is not fetching data if the server to esx server relationship is not existing. Also I ha...

  • Question

Resolved! Custom case tasks

Hi all, I am trying to determine my options for the scenario below. ScenarioWe have a new case type extended from sn_customerservice_case. Within this case type we have the need to retrieve additional information from other parties when required etc....

  • Question
  • Customer Service Management

How to create a query_range ACL for a complex readACL

1) If readACL is allowed, is it possible to create a customized ACL that allows query_range?2) If 1) is not possible, is it possible to write the same script as readACL in query_rangeACL and execute it?By the way, the contents of readACL contain a sc...

  • Question

Translate GlideQuery into GlideRecord

Hi All, I want to replace GlideQuery with Gliderecord, can someone please help me with the translation. Specially, with the 'select' query part GlideQuery/ existing script : var obj = {}new GlideQuery('sc_req_item')    .where('active', true)    .wher...

  • Question

test

test question 

  • Question

Resolved! CSA question continues

from the my approval module, you want to quickly authorize a request. how can you do thisquickly from the list view?a) right click on the requested state, select approveb) right click on the approval number, select approvec)select approval record by ...

  • Question

Resolved! CSA practice questions

What is not related to Workflow?A. TransitionsB. VersionsC. ActivitiesD. Categories How do you change the sort sequence of fields or tasks?A. Modify the order fieldB. Arrange in Alphabetical OrderC. Modify Field TypesD. Variable Set 

  • Question

Resolved! CSA question

You are showing your customer a new form that you have created for their new application. They would liketo add a field to the form. Where could you do that? (Choose two.)A. Select Fields and Columns moduleB. Right click on form header, select Config...

  • Question

Custom vs OOTB field to use on Demand to populate Breach time

Hi Community, We have some SLAs attached to Demand records and the requirement is that Breach time should be displayed on the Demand form. We have been looking at OOTB fields we could potentially use before taking the route of creating a custom field...

  • Question
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