ServiceNow Community

Upgrade Inventory Button Missing for RFSS / RS / PO After Characteristic Changes in SOMT (Zurich)

Question:In ServiceNow SOMT (Zurich), we are observing that the Upgrade Inventory button is not available at PO and RS when certain changes are made to Product Offering (PO) characteristics and specifications.The issue occurs after performing the fo...

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"Normal Change" state skipping Assess to Authorize

"Normal Change" state skipping Assess to AuthorizeChange Management state model approvals wrong state.provide ASAP solution

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Adding Bulk Incident Acceptan Option

Hi All, I was exploring the option of adding an ‘Incident Accept’ button to the dropdown. The idea is that during an outage or major issue, users can simply check the corresponding box and select the ‘Accept’ option from the dropdown for quicker hand...

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Incident Management

Basic

why in users if we adding the role then instead of one role it is adding mutiple role

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Standard Change Templetes.

I got a requirement in which I was asked to create standard change templates. I created the templates in the Developer Instance and moved to Test Instance. But while creating Std Change Record with the specific Templates. the Values are not getting d...

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HR Profile and Job Framework

Hi, We are busy enabling the HRSD Enterprise module, and want to ensure we have all our current HR Profiles mapped back to a Job Profile. We have created our Job Families, Job Profiles, and have created all the HR Profiles. What is the recommended wa...

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Databave view to investment tables

Hi Team,I have a requirement to build a single report that combines data from Investment, Cost Plan, and Monetary Benefit tables.For one top-level Investment:The Cost Plan table contains 15 records (FY27–FY31 across Capex, Opex, and IRTB — 3 types × ...

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Admin part

if i want to delete choices(which i created in incident table) how to do?

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Service field is not getting blank if service offering is made blank

Hello All,We have made the service field as read-only and once we select any service offering its setting the service coming from service offering table which is parent on service offering what we have selected and setting the service offering.We had...

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User able to view an incident without having required access

Hi SN Developers,I noticed a scenario where a user was able to view an incident that is associated with a different company, even though the user is not part of the incident (not the caller, requester, or listed on the record).I impersonated the cust...

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Incident Management

Stakeholders automatically getting added to Projects when Template is applied

Hi,In my SPM module in servicenow, when I am using the 'Apply Template' related link in the Project record , all the stakeholders that are in the Register for that partcular Portfolio mentioned in the project are getting added. However, this behaviou...

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Script for getting value of sys_id and Supplier Name

can anyone help me create a script that will get the value of sys_id and name of supplier. I have a catalog item that requires the name of supplier, and it should reflect in the company table. the supplier's name variable is a single line text type. ...

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Client Script
Flow Designer
Script Background
Script Include
ServiceNow

Best Practices for Implementing Policy and Compliance for New Organizations

What is the recommended approach to setting up Policy and Compliance for an organization that is completely new to the module? How should we get started with the initial configuration, and what foundational setup steps are critical? Which linkages an...

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Policy and Compliance Management

Change Bulk upload

Hi Team, This is regarding the Change Request bulk upload.Requirement regarding the change bulk upload, including the expected format, mandatory fields, validations, and any prerequisites. We need to create one front end form (Catalog item or Record ...

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CMDB Go-Live Risk Mitigation: Using a PROD-Refreshed Pre-Prod for Update Set Dry Runs

Hi everyone, I’m working as a CMDB Business Analyst on a CMDB go-live with multiple environments (DEV → QA → PROD).Developers build in DEV, migrate to QA for UAT, and then we’re preparing for PROD. Some of the work includes Service Mapping and Dynami...

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