ServiceNow Community

In MRVS how to get only 1st Category from multiple Model Categories

@Ankur Bawiskar In MRVS how to get only 1st Category from multiple Model CategoriesUnder cmdb_model table we have field Model Categories how i can take only first Category and add to MRVS data.Now adding it takes all the categories.Example:Model Cat...

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【Urgency】User criteria (Guest User) cannot be removed from the Knowledge Base

Cannot remove Guest user set to CanRead in Knowledge Base.I clicked the Edit button, removed the user criterion Guest User from the Can Read List, and clicked the Save button, but it has not disappeared from CanRead. Why is this?

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Resolved! Change Incident State from Outbound Email

Hi ServiceNow Community,I’m working on a business rule or a flow to automatically update the state of an Incident to "On Hold" when a technician sends an email using the ServiceNow email client in Incident Management. Despite my efforts, the rule isn...

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Incident Communication Management
Incident Management

Transform Maps

Hi all,I’m running into unexpected coalesce behavior on a Transform Map. I have two coalesce fields: Field X (direct source-to-target) and Field Y (mapped from a column in the uploaded Excel through script). The Transform Map also has “Create new re...

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Sydney ServiceNow Enthusiasts - September 2025 - Service Excellence with Major Incident Management

For the 5th meetup in 2025, LIVE and in-person at Level 48, in the ServiceNow office in Sydney. It's time to reconnect with fellow ServiceNow enthusiasts, enjoy insightful talks, and savour some delicious food and drinks. For September 2025, we wi...

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Error: Unexpected token in object literal

This is my Action script step, trying to use this in the flow whenever variables (special char escaped) need to be updated. Now this is throwing an error when I am passing this value to variable "cable_installation_request_for_printer_selection_stat...

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sc_task Business rule to move non agent comments from pending to work in progress.

Hi,I seem to be running into issues with trying to set up a business rule for sc_task. We want any non-agent replies to the sc_tasks to move the state from pending to work in progress. We only want this to work for 3 assignment groups. Another factor...

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Request Management

Service Portal related issue

In the Service portal page there are so many categories when we click on particular category then it will redirect to the category related catalog items. please see the above image I'm highlighting related catalog item we can highlight that particula...

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Not able to login using MFA

Hello All, I have configured my Dev instance using MFA, but later since my phone was lost need to setup MFA in my new mobile. I was able to setup the MFA in my new mobile but while providing the 6 digit passcode for logging in Dev instance, it is sho...

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Reschedule an upgrade or patch with Now Support

You can make changes to a scheduled upgrade or patch for your instance without going through tech support. The ServiceNow Patching Program (SPP) automatically updates customer instances to ensure the latest in functionality, features, and most imp...

Article

List Collector and Look Up User in Entra ID

Hi everyone, I'm trying to get a user list in a List Collector and pass to Look up User in Entra ID, to get the ObjectID of each user in the list to pass to the Add Users to Group in Entra ID.However, I'm hitting a roadblock. I'm successfully getting...

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Platform Academy: 08/14/2025 Confidence in Rapid Prototyping Agile Workspace Development Testing

If you've ever hesitated to migrate to Next Experience workspaces because of testing complexity or performance concerns, you're not alone. Our latest Platform Academy data reveals a perfect 50/50 split—half of organizations have adopted workspaces, w...

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UI Framework Next Experience

Why is this so difficult? Creating an alert to show when a caller is a member of a particular group.

I have run this scenario in the community, Google and Copilot multiple ways and there are so many different ways this can be done I'm getting confused because each one I try does not work. Can someone provide a script to do the following: When a n...

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Platform Analytics Enablement Toolkit

Platform Analytics: Performance Analytics & Reporting is now a unified experience within the platform, allowing a single entry point into analytics. Maybe you are wondering, what is the Platform Analytics experience? Check out the short video be...

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Live on ServiceNow: What’s new in the Zurich release for ESG Management

It’s here! We are introducing Now Assist for ESG Management, an automated Gen AI-based solution that can accurately extract and categorize ESG-relevant data from energy and utility bills regardless of their format or complexity. It’s part of the n...

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