ServiceNow Community

Is it possible to redirect agent to another page using "Quick action" in agent chat?

Hi there, I wanted to create "Quick Action" which should redirect agent to catalog items list in SOW. I am not sure if its possible by using Quick actions. If yes, could you please share any document which can be referred?

Question

ON Hold Tickets are not showing - Reporting

Hello Team , I am Preparing a report , however we are not able to see hold tickets my conditions are below My observation:On hold Tickets are not Visible on Task table when I created Tickets on Incident Table tickets are visible for me.what could be ...

Question
Performance Analytics

Is it possible to add custom filters for SOW landing page widget to exclude UK holidays/weekends?

Hi there, I wanted to know if there is any way to add scripted filter condition for landing page widget, something like, I checked existing filters for sow landing page widget but there I can see drop downs instead of script.Is it feasible to achieve...

Question

Automatically display related information

Hi experts, We have a service form with a field that queries the assets in the alm_asset table (asset tag). How can we display associated asset information once the user selects the asset in other fields (invoice, company, contract, etc.)? Thank you

Question

Enable end users to comment on Problem tickets without assigning fulfiller roles.

If an end user accesses a Problem ticket through the Service Portal and wants to update comments(in activity filter), we currently need to assign the sn_problem_write role.However, this is a fulfiller role and incurs additional licensing costs. Would...

Question

Resolved! How to disable the close action in the incident esc portal

Hello Everyone,I want to disable the close button present on incident table for the esc portal how i can do that? @Ankur Bawiskar any suggestions?

Question

SLA Reports Due Date Conditions

Dear Team,Good Day to All, I’m looking for some help into SLA Reports on Task SLA Table.Request you to please help me with below conditions. Current Month Breached SLA (%) = (count of requests not resolved in 10 business days in current month / total...

Question

Fixing intermittent empty menu?

Hi all, Our ServiceNow instance sometimes is unable to load the menu returning an empty list. I did suspect sometimes is due to network slowness.1. I was wondering if anyone else is having similar issue?2. Is it possible to relate to our Menu size? T...

Question

CSM exam course

i am planning to appear for CIS-CSM exam for which planning to complete CSM essentials course. Please guide me which one i should take up as there are 2 courses one for Xanadu and one for Yokohoma, shall i go for Yokohoma as its got completed automat...

Question

Business rule is not working

Conditions were met and business rule is executing not it's not displaying proper result, please refer below given condition and the script is(function executeRule(current, previous) { // HIGH RISK if ( current.u_information_security == ...

Question

How i can Add seugo ui font to the email notifications in servicenow?

Hello Team,In the notifications what it will contains the existing fonts doesn't contain seugo ui we need to bring that.How i can bring that ?@Ankur Bawiskar any idea?

Question

ServiceNow and SailPoint Identity Security Cloud Integration

I need to integrate with SailPoint for access requests.https://store.servicenow.com/store/app/28d1bfaa1ba46a50a85b16db234bcbe7the above store application I have installed.this is for ServiceNow and SailPoint Identity Security Cloud IntegrationNow i ...

Question

Password Reset Blocked Users

We have recently migrated a project to ServiceNow so users are still not familiar with login creds. Instead of userid they user email and that leads them to block. We see users are listed in Password reset blocked user table but there are users with ...

Question

Cleared CIS-DF (CMDB & CSDM): Exam Experience, Difficulty Level, and Key Learnings

I cleared the CIS-DF exam yesterday, and since this certification was released very recently, there were no proper resources, no exam guides, and no clear study pointers available online. I noticed many people in the ServiceNow Community searching fo...

blog
Best Practices
Instance Configuration
Personal Developer Instance
Upgrades and Patches

not able to see now assist data kit home page

Hi,Not able to see the now assist data kit--> home page . I'm having sn_data_kit.analyst, sn_data_kit.admin roles .

Question