ServiceNow Community

Understanding Adaptive Authentication Policy Contexts - A guide to Pre-Auth, Post-Auth, and ACR

Adaptive Authentication is one of the most powerful security controls available on the ServiceNow platform — giving you the ability to enforce contextual access policies based on IP address, device trust, user roles, group membership, and authenticat...

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Platform Security

how to recover my certificates after complete loss of my account

Hi everyone,I recently left the company I was working and I need help recovering my certificates. I do not have access to my account at all, as I used company's email to log in to nowLearning. Is there a way to access my account?

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CSA Exam Looking for Mock Exams & Practice Questions

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Risk ID Quetionniares won't initiate

Has anyone even received this error before when trying to initiate a risk identifications questionnaire. I recently made changes to the questionnaire and now I am getting this error. The new risk ID questionnaire works in a lower environment but does...

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Are custom fields the only way if agent wants to create HR Case directly via workspace

So our client wants specific HR Services to be submitted only via workspace, however, she have so many fields she wish to see in the HR Case form when creating the case. Note that this is not available in the portal, are custom fields the only way to...

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Completing a request as an itil user does not reflect in the onboarding activity set state

Hello experts,We encountered an issue wherein when an itil user tried to close the request record created by an activity set in an onboarding request, it's does not get reflected in the activity set state.Even though the itil user already closed comp...

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Issue with OKTA spoke configuration

Hi All,I am trying to configure OKTA spoke. What scopes do we need to get from OKTA? I see there are 10 scopes listed in OAuth Entity profile. Do we need to all of those? when I try to test, I see there are token parameters in payload? How can we mak...

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Process Automation Designer

How to edit "contact us for help " on esc portal

Hello All Can someone suggest how to edit this widget on esc portal

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Resolved! Task 05: Configure Desired State Audit Rule (Content)/ CMDB Health Micro-Certification Simulator (Y

Can someone please help me to complete this task: CMDB Health Micro-Certification Simulator (Yokohama) (Course) / Task 05: Configure Desired State Audit Rule (Content) (Content) SCENARIO:Cloud Dimensions is planning to upgrade one of their applicati...

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SNPI - Import CMDB Data - Failed

I got this task result that prevents me from validating the task.Did you correctly import 6 CloudDimensions (CD) servers?I have searched the community search to see if I can try something different but mainly the Field Maps Related List does not see...

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How to hide fields from the source table in the filter conditions.

The table structure is as follows:Source table: master tableTarget table: Extended_Table What I want to implement is control over which fields are displayed as filter conditions in the list of the extended "Extended_Table".While it seems possible to...

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ERROR Test failed: Can't find method com.snc.automation.TriggerSynchronizer.executeNow(string).

I just ran into this error while creating an ATF test to start a Discovery schedule.When putting the following code in a background script, this works fine:var schedule = 'fcc83251db4829185c863ec3f39619b6'; var grSched = new GlideRecord('discovery_s...

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PA (Dashboard) feasibilty with ATF.

I would like to know if anyone has implemented Servicenow ATF for the PA (dashboard) module.We reviewed the feasibility but couldn't find a way to verify the KPI of the dashboard or the dashboard data view.Please share your suggestions, as we feel ma...

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Attachment to Base64 Conversion in Scoped App

I want to transfer attachment from ServiceNow to third part in Base64 format in scoped application. Below is my script and the error is "Scope does not have read access to table sys_attachment". I am trying this in custom action(flow designer)(functi...

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Cannot use data visualization as a filter

I am trying to make a data visualization act as a filter: https://www.servicenow.com/docs/r/now-intelligence/make-dv-act-as-filter.htmlI created these data visualizations on my dashboard:dv1 - a pie dv with data source as the incident table grouped b...

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