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Error when Querying WMI Namespace: root/MSCluster

I am getting this error in the MID Server log file (and in the Pattern Log). See ERROR below. I ran some PowerShell (see below) to investigate this issue. My Question is Why is the Pattern querying the WMI Namespace root/MSCluster for most or all Win...

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Major Incident On-Call Conference System Property Configuration

I am setting up Major Incident Conference On-Call escalation. Use Case:If I add a group with on-call rota defined; invite/rotate primary members as configured.If I add a group with NO on-call rota defined; invite all group members As per the docs her...

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Major Incident Management
On-Call Scheduling

Certificate discovery in AWS S3 Bucket

Hi, Has anyone tried discovering certificates using an S3 Bucket on AWS? I know it's possible to discover certificates in files for specific extensions through a folder on the network or on the MID Server itself, but I can't find anything in the docu...

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AWS Cloud Discovery - Scanning the Decommissioned Service Accounts

Hello, We are facing an issue where our AWS Discovery schedule is scanning the retired service accounts. Cloud team has shared the logs where the ServiceNow IAM user trying to assume roles for Retired service accounts. They have confirmed that the a...

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Newbie to Service Now :)

Hello everyone. Just a newbie starting on his Service Now journey Hope everyone is doing well!

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Copy RITM Comments (Including Approval Comments) to SC Task with correct order and user information

Hi All, I have requirement where i need to copy all comment from an RITM - Including comments added during approvals - to the related SC Task. The goal is to ensure that all comments made before the approval are reflected on the SC Task once it is cr...

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How to trigger second activity set based on the advance condition and audience

Hello All, I want to trigger the current activity set based on audience criteria if the previous activity set was not triggered due to its task conditions.I have set the trigger type to ‘Advanced’ with conditions based on the previous activity set an...

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Error 153 on Youtube Videos

Everything has been working perfectly fine for months now. But this week, on all of the YouTube videos on our intranet pages, there's an error code 153. I haven't been able to find information on what the issue is. We used the Rich Content editor wi...

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Resolved! Unable to Login to ServiceNow University

Hi All, I recently switched to a new employer and I am unable to login to ServiceNow university after updating to new email ID. After I enter the MFA code, system keeps redirecting me to two different pages. Any thoughts on what might be causing this...

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how to send notification for all change task group after completing change request in servicenow

Hi TeamPlease suggest configuration to send notification for all change task assignment group members after completing parent change request

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How to How to get the instance URL using get the instance URLusing OnLoad Client Script of the Form?

How to get the instance URL using the OnLoad Client Script of the Form?window.location.origin; does not work

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Resolved! How to hide full name using auto-complete for reference field

Hi,Does anyone know why I can’t hide the Full Name in the portal and instead show only the First Name and Last Name? ref_auto_completer=AJAXTableCompleter,ref_ac_columns=first_name;last_name;email;user_name,ref_ac_columns_search=true,ref_ac_display_v...

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Single currency for variable

Hi All, I need a help, in risk event two currency variable are there. single currency symbol but not globally change(don't accept other table field) which are using the currency field. just need for single table

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Archive Rule Not Working to Rearchive Assets

Hello, I have created an archive rule to archive certain computer records that meet our criteria. The record estimate returns an exact match on my query and I believe everything has been configured correctly. The records I am trying to archive have...

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How to restrict the form to be submitted when the script condition matches and to retain oldValue.

Hi All,I am passing a validation when the below script condition matches through onchange Client script. But at the same time I need to restrict user from submitting the form with if the value of the justification field is less than 60.Also if user d...

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