ServiceNow Community

Unable to create jira tool in servicenow devops change (OAuth), token obtained

Hi community,Im facing a persistent issue while integrating Jira with servicenow devops change velocity via OAuth, despite following the following the official docs and successfully obtaining OAuth token, the Jira tool creation step in devops workspa...

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Unable to see the RITM variables as a columns in report for ITIL users

Hello Everyone, I've created a report on RITM table and in the columns, I've selected the columns from RITM variables. As an admin I can able to see the variables in report but for ITIL users the columns are not visible. Any ideas on why this is not...

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Change Management in ServiceNow: Everything You Need to Know

Hello Community, Now I know there is a lot of information available on docs and learning content for Change Request Management, but recently I got a feeling that there should be a one-stop shop for Change Mangement information. That is the reason I a...

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Catalog Item has 2 Approvals in flow when 1st Approved 2nd generated then 1st Approval resets

For Catalog Item Configured 2 Approvals in flow when 1st Approved 2nd generated then1st Approval resets to Requested Any idea Why? it happens only in Prod and not on Dev and Test Environment

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Field recommendation with Task intelligence

Hi, I have previously set up task intelligence on service offering field as per image, in service operations workspace. However I am now struggling to replicate it and it seems as though I have missed a part of the configuration out. How would i go...

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How to fetch Catalog task variables in email script for resquested item notification

Below script helped me to achieve this (function runMailScript(current, template, email, email_action, event) { // On sc_req_item, 'current' IS the Requested Item. // We don't need a GlideRecord lookup for 'item'. var closeNote = cu...

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Configure Most recent tasks in kb_view in Workspace

Hi Experts, I would like ask your help on how to configure the Knowledge Article 'Most Recent tasks' to be visible as well in the KB view of Agent workspace.I would appreciate any inputs regarding this matter. Thank you very much.

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Hide a new button in a related list

Our requirement is this:In project workspace we have two related lists, both on pm_project_task table - one is filtered by parent, the other by top project. We dont want users to be able to create new tasks from the top project related list, as it cr...

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Add a field in EAP story card view

Is there a way to add a field in the attached view and make it default across the platform for every user. We do have an option to personalise and add but the requirement is to add for all the users. Looks like there is no such view available on the ...

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Resolved! ServiceNow Agent App - Add to Watch List Function

Is there a way to add an action item or function to a record screen that allows the adding of users to the Watch List? Do I just make a sys_user reference field input or should it be done another way?

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Zurich

What is CMDB and Why It Fails in Many Organizations ?

The Configuration Management Database (CMDB) is often considered the backbone of ServiceNow. It provides a centralized repository of all IT components and their relationships.However, despite its importance, many organizations struggle to implement a...

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Orchestration (ITOM)

Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

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Add a field in EAP story card view

Is there a way to add a field in the attached view and make it default across the platform for every user. We do have an option to personalise and add but the requirement is to add for all the users. Looks like there is no such view available on the ...

Question

How to populate multiple CC email addresses into Watch List from inbound email using flow designer?

Hi all,I am working on an inbound email use case where I need to populate the Watch List field on a Case record using the CC email addresses from the inbound email.Current behavior:If there is only one email address in CC, mapping it directly to the ...

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Pass object to sub-flow

Hello, I have a script action which parses MRVS objects and return a html table string. This works when needed for flows. I wanted to use this also in a email script, so I created a sub-flow which will call the flow script action. (as I cannot call t...

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