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new button is not visible in SOW view

New button is not visible in Incident task but visible in Task SLA . any idea how to enable it.

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Assigned to gets auto populated with the logged in user.

Hi guys ,When a user creates a HR Case and if the user belongs to that Assignment Group which is getting added to case while creating and if the user is member of that assignment group then assigned to gets populated with that user. How to stop this?...

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one or more email address was invalid,(local address containing illegal character

Hi I am getting below error in test but same script is working in dev , could you please help on thisemail script I am using in send emailvar recepients = fd_data._1__get_catalog_variables.select_list_of_users_to_send_emails;var groupmembers = new Gl...

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"Enable Edit" button on "List Control"

Hi,I need help because I have pressed "Enable Edit" button after selecting "Configure-->List Control" in a list and now the only way to hide "Edit" button on related list is to select "Omit edit button" flag. Is it possible to restore the original c...

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Task: Create iTunes Discovery Pattern (Part 2) (version has not been updated.)

Could you please help me check if step 5 is correct? Because the Name and Description have been updated successfully, only the version has not been updated.

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Demand message shows “Created Date” instead of “Created” in Employee Center

In Employee Center, when creating a new Demand (the request form is built using a Record Producer),the Activity used to display a message like:DMND No. ~ CreatedBut now it shows:DMND No. ~ Created DateWe believe that, out-of-the-box, the confirmation...

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On Universal request creating associated tickets

Hi team,Can anyone help me!In Universal Request, under Related Records → Associated Tickets, when I try to create a new ticket from there, the Universal Request number is not being populated in the Parent field.

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RPA Desktop Studio - Components showing Unknown after Yokohama upgrade

Hi, We just upgraded from Xanadu to Yokohama and our experience with Design Studio is impacted. Lot of our components from existing automation built are showing Unknown after Upgrade. We have upgraded RPA application to all necessary latest version s...

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Resolved! Generate mail if the Incident tickets are not been updated more than one day

We have a requirement where we need to identify Incident records in the Incident table that have not been updated for more than 2 day . The details of these incidents — including Number, State, Category, and Last Updated Date — should be compiled and...

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Tag-based service maps are taking a bottom up approach

We are creating tag traversal rules for mainframe components brought through Ironstream. This is the relationships we have in the cmdb_rel_ci table. We have tags on Programs, Channel, MQ Queue, DB2 Database. An architecture that should have looked ...

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Resolved! Were can I find the "PI 2.0 plugin" + Consequence of not converting to "Life Cycle Stage/status"

Hi guys According to the CMDB 5.0 white paper (end page 19 -start page 20), I can read that the plugin(?) "PI2.0" - "will eliminate synchronization efforts between legacy configuration item statuses (intall_status,operational_status, hardware_status)...

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Cross-Scope Access Error

Hi All, We are facing a cross-scope access error when using @mention in Work Notes or Additional Comments on tables that are created in a custom application scope (EITG) and extend from the Task table (Global scope). Error message:Access to API 'setW...

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Platform Analytics dashboard bar chart visualization issue with x axis week representation

We are working on creating a PA dashboard with weekly indicator and bar chart visualization and facing some issues as described below. 1. X-axis labeling:Currently, the X-axis displays only *week numbers*. The requirement is to show the *week ending ...

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Rename of exixiting COE: HRSD Servicenow

Hello All,I'm working on a requirenment where the Client had asked to remane the COE that are provided OOB in HRSD of Servicenow.Can anyone please help me with the steps for renaiming the COE.Thanks & RegardsSakib Ali.

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Resolved! Resource Assignment or Resource Plan

Which is better to use as a first time user of Resource Management application, Resource Assignment or Resource Plan?

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