ServiceNow Community

Resolved! New Project Task Button in Project Workspace Related List - Default View

When viewing a project in the Project Workspace, Details menu, Project Tasks related list and clicking the New button the resulting form shows the view named "Default view". This is in my out of box Zurich PDI. The problem with this is that the sa...

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Resolved! How to develop using RITM without using AppEngine

Hi,I want to create an application based on RITM.Until now, we have been developing using App Engine, but this time we need to re-implement the services within the ITSM package(RITM) without using App Engine. Do you have any suggestions for implemen...

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Resolved! Database View report – Handling Short Description conditions across multiple sc_task records

Hi team,Report on RITM where one task (Short Description starts with X) is Closed Complete and another task (Short Description starts with Y) is not Closed Complete I have a requirement to create a report where:A RITM has one Catalog Task whose Short...

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Notifiy Manager if his team member opens an incident

Hi Team, I have this requirement where the notification should be sent manager if any member from X group opens an incident at any given time. Is is possible or we should not do it. Thanks in advance.

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What do I do with this Salesforce scoped flow?

This seems to be a SalesForce spoke Flow. How can I begin to troubleshoot or who do I contact?

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Missing Knowledge Management Workshop Presentation in Best Practice portal

I noticed today that I can't find neither Process Guide and Process Workshop presentation for Knowledge Management in the Best Practice Portal. I know they where there a few weeks ago but now they are missing. I've older versions saved but would be n...

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Connect to external CI/CD tools (ADO)

I would like to inquire whether there is any supporting product documentation that outlines the list of fields that can be transferred from Azure DevOps (ADO) to ServiceNow DPR once the connection between DPR and ADO has been established.Having acces...

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Unable to create UI Action button in workspace.

Hi, I have created one UI Action button on incident form but unable to populate the button in service operation workspace. Please help me with the issuue.Script:function sendIncidentTolenovo() { if (g_form.getValue('work_notes') == '') { va...

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Enable External Users to access Dashboards from Portal

Hi Experts, We have a requirement of showing dashboards with interactive filters in Customer Service portal for Customers with ‘snc_external’ role. We cannot use iFrames and use the dashboard link in portal as we get ‘403: You do not have permission ...

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Errors with moving custom table and record producer update set

Having issues with updates sets for custom table and record producer. Moved the update sets to TEST instance. After committing the update sets, I cannot see the complete custom table and record producer. Backing out is not working. Running into backo...

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Now assist-Custom skill

Hi All, Im currently working with NowAssist and I would like to understand how to create and use a custom skill Where to create a custom skill ?How do we configure promptsHow to associate them with VA or agent assistHow to migrate them to other envir...

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Can agent assist be setup to search based on a specific field?

Right now agent assist for change_request searches based on short description. But I want to include CI also. How can I do this? It does not allow me to choose CI here. What am I missing?

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Create Custom Date filter

Hello Experts, We have a business requirement to create a new date filter option similar to 'Quarterly'. Our customer works in a period of 4 months frequency (Quadrimestral), they have 3 periods in each year.So, the ask is to collect and visualize da...

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How to increase HTML field height in Workspace?

I have tried create style for the field but it does not work for workspace

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Workspace Issue: Incident Tab Closes Without Mandatory Save Prompt

Hello Community experts,We are facing an issue reported by a customer regarding the behavior of the "Create Incident" UI action within an Interaction record in Workspace.When an agent uses this action, it opens the Incident record in a new tab. Howev...

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