ServiceNow Community

Hide fields on ServiceNow Mobile App when Short Description is empty

Hi everyone,I am new to the ServiceNow Mobile App and currently working on a requirement.I want to hide the Description and Assigned to fields only on the ServiceNow Mobile App when the Short Description field is empty.As soon as Short Description ha...

Question

Design Catalog Items for Outcomes, Not Internal Processes

One of the most common challenges I see with Service Catalog adoption is that catalog items are often designed around internal team structures instead of user outcomes. Over time, this leads to confusion, misrouted requests, and a return to email or ...

Question

Who is using Business Continuity Management  (BCM) for Disaster Recovery planning and testing?

We are looking at different products to help us plan, document, execute and track our Disaster Recovery testing. Anyone here using BCM within ServiceNow for this? Interested in your feedback. Thank you.

Question
BCM
disaster recovery
dr

Next Experience ServiceNow CLI Install Failure

Hello All, I am trying to install ServiceNow CLI in my local MAC terminal . I used these commands: node -v (v22.21.1)npm -v (8.5.5)npm install @Servicenow/cli -g The installation succeeds throwing some warnings but when I hit snc --version then i...

Question

Multiple Printers in the Environment are showing up as duplicates of each other.

I have Several Printers that are showing up in the De-duplication Dashboard. They have the same Name, But Different IP addresses and Serial Numbers. I have attached my Identification Rule as well as my Related Entries. I am newer to CMDB and any he...

Question
Data Acquisition
Data Health Tools

Cleared CIS-DF (CMDB & CSDM): Exam Experience, Difficulty Level, and Key Learnings

I cleared the CIS-DF exam yesterday, and since this certification was released very recently, there were no proper resources, no exam guides, and no clear study pointers available online. I noticed many people in the ServiceNow Community searching fo...

blog
Best Practices
Instance Configuration
Personal Developer Instance
Upgrades and Patches

Event Field mapping script

Hi All,I have a one requirement to add the assignment group of alerts based on some conditions through the event field mapping script, right now for testing purpose I am just hardcoding the assignment group in script but it's not working so can you p...

Question

Pass file as input to a Subflow

I am creating a subflow that needs to append to a file opened in the parent flow. The file is a CSV, created using Begin File. I am not finding a way to pass this file into the subflow as input. Any ideas how to do this, please?

Question

Cross-Workspace Magic: Access UI Builder Pages from Any Workspace in ServiceNow

Problem StatementServiceNow Workspaces are isolated by design, making it impossible to directly navigate to pages in other workspaces. Developers duplicate UI components, wasting time and creating maintenance nightmares.Solution:1.Recently I Worked o...

Question

Incident Resolution Codes

I want to recommend the usage of Resolution Code >> giving the cause of the issue under Incident Management in my organization. Purpose - 1.better categorization as per the cause/Holistic view of different causes of Incidents in env ...

Question

Unifying Date Filters for Table-based Data Visualizations and PA Indicators in UI Builder

Hi everyone,I am currently migrating a dashboard from Platform Analytics to UI Builder (Next Experience) for a Project Management (SPM) use case. I’ve encountered a challenge regarding Date Filters and I'm looking for the best architectural approach...

Question

trying to update the response message but it is not getting updated for one of LLM topic

i am trying to update one of the LLM topic for one of the node when i click save and publish it is not getting updated to what i want it is going back to original description why is this happening

Question

Uploading attachment through transform Map

Hi, I have a requirement to upload data through excel which contains column of attachment links. I want these attachments to be attached to the records inserted or updated.

Question

To show catalog variables at the time of approval on esc portal

Hi Team,We are looking for a solution on to show specific catalog variables at time of approval by approver to fill before approving the ritm . Right now we are giving users to itil access to fill the required variables and then approve from sow view...

Question

Observability - Remote Tables - Caché memory usage

Hello community!So I'm working in a project where we are getting data from an external system and storing in a Remote Table , I'm then using that data to expose it on a form (catalog item). I'd like to know "how much memory" are we consuming from the...

Question