Why my record is gray and can not use it in my Sub flow

[User687957]

Dear all,

I am trying to extract the list of categories avaialble for incident table in orer to pass it to my Now Assist Skill for further process.
For that I start my configuration flow as below :

The action retrieve all the categories for incident table in choice table
Once done, what I am tring to do is for each items returns, I copy those to a variable output

In my For Each, I need to select the Chocice Record for items collection, but I am not allowed to do it

Any idea the reason why my record is grayed and cannot add it in items collection ?

Regards

[Tanushree Maiti · Accepted solution]

Hi @User687957 

To look up choice records for the category element on the incident table in a ServiceNow Flow Designer, you should use the Look Up Records action (plural), not Look Up Record (singular). This allows you to retrieve multiple potential choices.

1. Add the "Look Up Records" Action: In your Flow Designer flow, add the Look Up Records action.

2.Configure the Action:
Table: Select Choice (internal name is sys_choice).
Conditions: Add the following conditions to filter the choices:
Table (field name: name) is incident.
Element (field name: element) is category.
Inactive is false (optional, but recommended to get active choices).

Refer: for sample screen shot 

https://www.servicenow.com/community/servicenow-ai-platform-forum/flow-designer-unable-to-drag-and-d...