Reporting Question

Hello! I am trying to create a report or dashboard widget that would reflect reporting on the number of HR Cases that have been rejected during the awaiting acceptance period. The case moves back to ready once it is rejected, so there is no status th...

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Auto-populate the assigned to field within the Hardware New record with a business rule

Hi,I am trying to auto-populate the 'Assigned to' field in the Hardware New record with the user from the 'Requested for' field in the Requested Item, after the RITM number is populated in a custom field called 'RITM Number' in the Hardware New recor...

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Firefox: Flow Designer Issues with Zurich

Hi all, Has anyone else noticed issues with Flow Designer since updating to Zurich, if using Firefox? In Chromium browser (Edge, Chrome) it's fine, but in Firefox there's missing SVG icons, and misaligned buttons when expanding flow steps.I've tried ...

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Sample Payloads for Google A2A - ServiceNow as Secondary Agent

This article shows a multi-turn conversation where the External Agent (A2A client) asks the ServiceNow AI agent (A2A server) to find a place to stay in Ibiza, Spain. The ServiceNow AI agent returns a list of available options and asks the External Ag...

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using duration in update scripts doesn't produce the correct values.

I have several locations where I am calculating a duration and then using that value later.   When I calculate the value based on the difference in two date time fields, it shows up correctly and displays correctly.  When I calculate based on what is...

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Servicenow comparision with Salesforce

Any Servicenow comparision with Salesforce

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Business rule : Display

I read community answer that Business rule: Display is used when say child incident task wants to get field value of parent table incident . Can someone give some other use case of this Display. Thanks

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g_user.hasRole is returning false if users have snc_external roles

We just checked this KB and found this article that confirms this.  g_user.hasRole is returning false if users have external roles - Support and Troubleshooting So the question is, how do you check roles on a client script?

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csa and cad projects

Hi,Could you suggest some Projects ideas for csa and cad certified person?   Thankyou

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Get a list of users from Entra ID group to populate User Allocation

Hello friends,  I've created 3 Software Entitlement records for us to track user licenses in Entra ID.Those licenses are associated with an Entra ID group respective. My current challenge is to create a Flow to update the User Allocation every mornin...

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nice

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Help Text on Risk Event Record

Hello,  I am having trouble getting help text to show up on the risk event workspace record when I migrated update sets from a Dev to a Test environment. In the Dev environment the help text is stored on the Hint field in the Field Labels and shows u...

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Project task state mapping to project tasks

We have a need for when project tasks (all those active) are placed on hold then the parent project also sets to onholdThe current plannedtaskstateutil sets it to Work In Progress instead if there is one or more closed tasks.So if in this example We ...

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