ServiceNow Community

user profile fields not visible

When I log in as admin, I can see the profile page like this: But when I logged in as an end user, I could see only 2 or 3 fields. I want to show the same fields to end users.

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Credential-less discovery not creating CI

I have a subnet of IP Phones that I need to discover. I have credential-less discovery enabled and I can see (in the discovery status) that "Pattern Launcher: Credentialless Discovery Network Device" is launched. In the discovery log, I see:2025-02-2...

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Issue on flow desinger approvals

I am working on a requirement in Flow Designer where the trigger is a Service Catalog request. Based on a variable selected in the associated catalog item, the flow must initiate two level approval process. The first level is a Manager approval, and ...

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Resolved! Recommend file structure for Fluent app

I'm currently building my first application and I'm somewhat of an organization freak so I'm trying to not overthink this. It's been a long time since I've developed outside of ServiceNow IU so I'm a bit rusty on the best practices. I'd like to struc...

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Resolved! Impact categories, bia templates, timeframes records scope

Hi everyone, question regarding a bcm implementation.Should records created for a BIA Analysis (such as timeframes, tier recoveries, impact categories, bia templates, etc) should be under BCM scopes (i.e. GRC: Business Impact, GRC: Business Continuit...

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"Idea" content type is not appearing in the Post Content widget across all forums.

As we investigated in PROD, we found that, In Client portal the "Idea" content type is not appearing in the Post Content widget across all forums. The issue is not reproducible in lower environments, and there’s no history available to check if any c...

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Dashboard is showing empty in test environment post deployment

Hello Team, I am facing issues in deployment of a Dashboard that is developed in platform analytics. I have created updateset and included every possible component in it, like tabs,canvas,widgets,indicators, breakdowns etc.there are around 103 compon...

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If any user reports an issue about the ServiceNow platform itself, how are you fixing it?

If any user reports an issue by creating an incident (be it simple and complex) about the ServiceNow platform like:Say a catalog item is not working as expectedORthere could be a field missing on the Change formORa broken processORsome issue with an ...

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How Defect and Enhancements (agile development) are actually designed to work?

1. How Defect and Enhancements (agile development) are actually designed to work? like its lifecycle? 2. Is it something which can be exposed to end users or it shouldn't? as a best practice 3. Incident vs Defect? which one to use and when? any crite...

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Do we have any OOB SC_category type of widget in Employee center? which shows all the catalogs based

Do we have any OOB SC_categories type of widget in Employee center? which shows all the catalogs based on Topic wise, not categories wise.PFAMy requirement is to have similar page but rather than category, items should be categorize base on topics. T...

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Form Builder not showing

Hi,In the system admin course (Xanadu), Lab 3.2.1, I'm required to add a pilot checkbox on a classic form but I can't see the option for Form Builder. Help please

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Request a PDI that is Wiped--No ITSM Applications

Hello, I wanted to know if there is a way to request a PDI that doesn't have pre-installed applications so that I can practice installing and configuring all apps. I noticed that ITSM is installed by default, and this is the case even with NowLearnin...

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Limited number of group by fields

In platform analytic dashboards, I see we can only add 2 fields for group by (breakdown) in the dashboard configuration (attached a screenshot). Is there a way we can increase the number of group by fields by changing any settings or preferences? thi...

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Resolved! Checkbox variable showing false value in additional comments on portal and also in native view

Hi Expert,I have created a record producer which have a checkbox field and when it is not checked i.e. the value is false ,then also it is showing on the additional comments on portal ,but it should show only if the checkbox field is checked . Your r...

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How to Hide Unchecked Checkbox Variables on the Ticket Page

Often, we encounter checkbox variables on our catalog items that may not be filled in. Despite being unchecked, these variables are still displayed on the ticket page. Customers might request to hide these variables when they have a false value. Here...

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