ServiceNow Certified System Administrator (CSA)

 I want to be certified on CSA; however, the prerequisite course is ServiceNow Administration Fundamentals, is pricy and unaffordable. I just want to know if there are other alternatives to acquire CAS without paying for the three-day-long ServiceNow...

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Now Assist Skill Kit task: Auto Approval of Change requests

Now Assist Skill Kit task: Auto Approval of Change requests.Description: Bot automatically approves routine access requests, speeding up the process and reducing manual work.

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I want to trigger a Script Action based on 'security.elevated_role.enabled' event.

Hi,Whenever someone elevates their role to Security Admin, this event is triggered 'security.elevated_role.enabled'.I want to use this event in a Script Action and do some operations.But, I am unable to find this event.Why it is happening?Or, Is ther...

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What roles does the course Associate System Administrator prepare you for?

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HRSD playbook experience help

 Hi everyone! I’m looking at the OOTB Onboarding HR case in HR Agent Workspace. In the playbook, I can see both HR Tasks and child HR Cases displayed as part of the lifecycle.In my client’s instance, the playbook only shows HR Tasks - the child HR Ca...

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I am getting the following error

Did you create the HHD Application Development epic?Did you assign all HHD Stories to the Application Development theme and HHD Application Development epic?Did you create the SNPI Stories Backlog?

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Help in Risk Workspace

Hi Team, How to add 'Risk' or 'Control' field as a filter option in 'Risk Workspace' -> Metric Data Task ->Filter icon. Screenshot attached.Regards,Nishant

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How to accurately trace the execution logs of scheduled jobs

Hello, Everyone. I found the sys_scheduler_job_history table, but unfortunately, it doesn't seem to record the start time, end time, or success/failure status.I believe that outputting messages to the system log and then searching through them to fin...

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Dashboard Technical Editor - How to redirect onclick to a native list view in the same tab?

Hi All, In the Platform Analytics Technical Editor Dashboard, how can we redirect the users to a native view list in the same tab? There is an event handler called Advanced dashboard redirect, and in External URL we can use event parameters to get th...

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• Developer
• technical dashboard
• Zurich

Mastering Bulk Requests: Create Multiple RITMs from a Single Form with MRVS and Flow Designer 🛒

Hello fellow community members, I've noticed a recurring question in the community: "How can we create multiple instances of a Requested Item, each with different variable values, all within a single request?" Think of it like a shopping cart experie...

• Article

Sorting knowledge article by version

I'm sorting kb articles by version number from ascending to descenting.  Articles aren't in the numeric order. Does Service Now sort the article versions from the first character, not from the whole number. See the screenshot for reference.  

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I want to get all the dashboard whose shared to all is empty, mean not shared to any user or group.

Currently working with the dashboards and wanted to get all dashboard with the no users for clean ups, anyone can tell me how can i do this without the manual work of going to each record and actually checking it one by one?

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SNOW University Assessment

 SCENARIO:Cloud Dimensions finds great value in the metrics provided from the CMDB Health Dashboard, however they want to group several classes together to provide a consolidated view, easier navigation, and more meaningful metrics for the classes th...

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Unable to use Entra ID Look Up User in flow

Hi allI'm looking for some help with the Entra integration from Flow Designer.I've added the Entra ID Look Up User action to a flow and set it so that the User ID is passed from the requested item record (it is to automate adding a user to a group). ...

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