ServiceNow Community

Resolved! Project Template not carrying over the planned duration

We are trying to build a project template where project tasks have defined dependencies and planned durations. The idea is that when a new project is created from this template, the task dates should automatically calculate based on the project’s pl...

Question

Workspace - Refreshing page after catalog item submission

I have created a custom workspace and created a new page from scratch. On the page I have added a single catalog item and linked to it by the sys_id. So far, so good. It loads as you would expect. When submitting the catalog item (clicking the submit...

Question

Creating a Custom Table and configure an email Notification to trigger to an Assignment Group

is it possible to create a custom table and configure an email notification to trigger to assignment group once any request is been submitted from the custom table, the client does not want any RITM or Task to this custom table. I need to configure e...

Question

Create a new case from HR Agent workspace case creation page issue

Hi Experts, I have 2 issues currently Issue 1:Can someone help me to understand where the right-side information is configured from the below screenshot? Even when I edited the "Case Creation Configuration" additional fields to add an extra field cal...

Question

How to restrict duplicate ci creation on cmdb_ci_server

Hi Team we don't have discovery we are creating cis using transform map and creating manually also if requiredso please suggest how to restrict duplicate ci creation based on same name in servicenowThanks

Question

flow designer jira spoke

Hi, My requirement is to integrate Snow and jira bi-directional, as part of it i want sync comments between two. So i am working on flow designer here i want to compare latest comments from incident record and jira, if the comments are same it should...

Question

Editable Access for End Users on RITM Variables in Service Portal

Hi All,I have a scenario where I want RITM variables to be editable when the RITM state is “Refer Back.”ContextChannel: Service Portal (custom widget rendering variables)What I did:In the widget, I check if the RITM state is “Refer Back.” If true, I ...

Question

Sending an Entra MFA Push through ServiceNow

Hello Experts! Not sure I'm posting this on the correct forum, but here goes. Who has some experience with integrating ServiceNow with Entra? We use Entra as our SSO provider, and have been given a requirement to allow the help desk to send a user an...

Question
Integrations

Software Lifecycle report accuracy

What is everyones view on the accuracy of the software lifecycle report? We have come across a cersion and product that completely out of support of the vendor but SAMP is still showing it as valid. This vendor is large enough for me to expect that ...

Question

Posting record details or a message into Microsoft teams channel.

Hello folks, Recently we had a client requirement - To post a message(Ticket details) Into a channel .. so that someone from that channel can continuously monitor without logging into the ServiceNow instance. That helps the client to quickly address ...

Question
Flow Designer
IntegrationHub

Query business rule help

I am trying to run a query business rule to check on multiple conditions which works one way or the other.If I run the Ismemberof condition or the qc and/or condition within query BR separately it works. But when I try to combine both to check, only ...

Question

ESC - Requested attachment is not available

Hello,I have recently gotten an error when impersonating certain users in the ServiceNow instance that I manage.On a catalog item, when clicking a PDF attachment link, they are redirected to a window with an error "Requested attachment not available....

Question

Resolved! ILMT integration sampro

I need to implement ILMT integration for my client to track and optimize licensing for the IBM software products.The servicenow documents are quite confusing and I need some help to understand where to begin with.Doc link: Integrating with the IBM Li...

Question

Merge HTTP(s) entry point based map with tag based to get a single hybrid map

We want to have a https point based map and tag based map, we want to have a single hybrid map for both.As a separate both both working fine but when we add the manual entry of tag based into entry based to have both map in single console then child ...

Question

Export HRC ticket to PDF issue

Good afternoon, Users in our organization were able to export HR cases to PDF, and suddenly the are not able to do so, they get error: Security constraints are restricting the page I did locate the ACL causing the issue (sn_hr_core_case ) operation...

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