Summarize multiple incidents

[martinegueb]

Now Assist can summarize an individual incident but is there a way to let it summarize a whole list of incidents?
Thank you in advance for your responses.

Regards,
Martine

[Dr Atul - LNG]

No, as of now, we can’t do bulk incident summary. @martinegueb 

[TharaS657398130]

Hey Hi,

Yes - but not with the standard OOTB skill as it can summarize only 1 incident at a time

This is actually a pretty good use case. You can try it in flow designer but in that too you need to 1st create a custom prompt that fetches all Incident's data then this consolidated data must be sent into custom skill then you can ask something like summarize all P1 incidents from this week

Hope it helps 

Thank you!

[martinegueb]

"flow designer": what is this?

[Dr Atul - LNG]

https://www.servicenow.com/docs/r/application-development/flow-designer.html