ServiceNow Community

ServiceNow calls pages and widgets with both incidents and requests - requests?

I come from an environment where we try to stay out of the box as much as possible and people have a hard time knowing the difference between incidents and requests. Tell me why on the portal and employee service center do they call any pages/widget...

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I have to close image once the user click on the close button on NOW MOBILE APP

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ui builder

I have used the list component to display the record list.But I also want that list to be selectable. When I want to open any record from the list, it should open.Currently, it says ..page not found.

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Resolved! Update set not possible to change state to Complete

Hello everyone, Did anyone faced an issue to Complete update set? After plugin installations, I got an error "Error MessageScan cannot proceed because required properties are not configured. Please set all mandatory properties before running the scan...

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Can the user "Hide" the card? NOW mobile

Can we create a button to hide the card on NOW Mobile app ? if user wants to hide the static content card how we can configure, need best solution.card needs to display but if they want they can hide it

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tablenname.* acl vs.tablename.fieldA acl

If a tablenname.* acl allows everyone to write all fields, and a tablename.fieldA acl allows admin only to write fieldA. Then finally will only admin can write field A or everyone can write field A?

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Error: Some of the changes you made to the widget are lost. Please wait ...

I kept getting the error when editing dashboards on platform analytics. Alert level: info.Some of the changes you made to the widget are lost. Please wait until all changes are reflected in the UI before switching to another widget. Any idea what it ...

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Table ACL vs Field ACL

If a table ACL allows everyone to access the table, but there is also a field ACL on a specific field that allows only the admin role, which one takes precedence?In this case, will everyone be able to access the field because the table ACL is open to...

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Resolved! Applicaton vs. Business Application

Looking at "How CSDM concepts map to CMDB tables" in the ServiceNow documentation. I noticed that there is Business Application (cmdb_ci_business_app) and Application (cmdb_ci_appl) that are stored in different tables. Looking at it from the CSDM p...

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Auto - Populate survey answer

Hello I have been trying to see if its possible to auto-populate a survey questions value when the survey is inserted so when the user opens the survey a question is already filled out, Does anyone know if this is possible? I have been trying using w...

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Resolved! Do read, write, and report_view follow the same logic?

For ACL types like read, write, and report_view, do they all follow the same logic?Specifically, if a table does not have any report_view ACL defined, then does that mean everyone can view the table’s data through reports by default?And once any repo...

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Allow to edit model category for HAM Admin in case of mismatch between model category and CI class

Given I am a user with 'ham_admin' role When I open an asset record that satisfied the below condition: 'CI Class' field of asset's 'Model Category' does not match to the class of the CI that is linked to the asset THEN I should be able to modify th...

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Combining AI SEARCH analytics with knowledge table

Our team wants to extend the top queries available in AI search analytics and add more details to make it meaningful. RIght now on the dashboard, its only top 5 queries (see screenshot), so how do we show more (like top 10), is there a raw table for...

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glide.processors.check_access_before_process Property for Dashboards

Hi,I am currently working on dashboards and have set the system property glide.processors.check_access_before_process to true (i.e., ACL check is enabled). I now need to test the behaviour of this property to ensure it's functioning as expected.As pe...

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Need to populate certain values to dropdown on UIB on selection of certain options

Hi all I have a requirement on UIB, whenever a Complaint reason is selected, there are certain choices that needs to be populated. (Reference screenshot below) I have tried below client script, but seems not working. /** * @Param {params} params *...

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