ServiceNow Community

setLabelOf() does not work on an RITM

I've been working on some form changes, and I've realised that while you can manipulate the label of a field within a catalog form using the setLabelOf(), the same onLoad script would not work on the RITM, and this is my experience currently. Could y...

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code transfer

<table style="width: 100%; border-collapse: collapse; font-family: Arial, sans-serif; border: 1px solid rgb(136, 136, 140);"> <tbody>  <tr> <td colspan="2" style="background-color: rgb(126, 128, 126); color: white;...

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Create custom state flow

For the sn_customerservice_case table, we currently have an out-of-the-box (OOB) State Flow that includes states like New, Work in Progress, Awaiting Info, Cancelled, Resolved, Closed.Our customer wants an additional custom State Flow that applies on...

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Flow designer scripted approvals not working

Hi All, I am creating a flow for a table(x_nose_ap_infringemnet) , so i have kept the trigger point :-when the approval field is changed to Approval after this i am sending the record sys_id to action which is taking input as sys_id and it is calling...

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Resolved! Catalog Client Script to change display label value?

I have an onChange Catalog Client Script which is checking for change to a name field. I would like to then have this name display within the display value variable I have on the form. I've tried g_form.setValue('display_var', newValue); and g_form...

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Reference list on workspace is not showing list on full size of pop-up

Hello,how can I make the reference list cover the whole pop-up, instead of having just a fixed height?Thank you

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Unable to view the data in database views

Hi All, We have created a database view on below tables and user have access all these table (both read and report_view access).sn_grc_issuesn_smart_asmt_scope_itemsn_smart_asmt_m2m_instance_scope_itemsn_smart_asmt_instancesn_smart_asmt_question_inst...

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HRSD - Collect Employee Input (Employee Form) fetching data limitation

I'm currently having an issue with the Employee Form / Survey Designer. There seems to be a limitation where it cannot fetch data from another table, which prevents me from displaying the value on an Employee Form field. Based on the scenario shown ...

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Multiple Dev Instances: Updates synchronization

Hello friends, I am curious about how ServiceNow updates are synchronized in case of multiple teams working with dedicated development instance. In this, QA, Test/UAT and Production instances are shared but only dev instances are dedicated e.g. dev1,...

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Unable to assign sctask to team

I am unable to assign sctask to my team. It shows error message.

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Not Allow Special Characters in the attachment type variable in the Service Catalog

Hi Team,Can we restrict special characters (% $ @ ( ) & < > ' ") in the attachment type variable?@Ankur Bawiskar

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Description field getting clear without creating any history

Hi team , on project form we have short_description field . if user update this value somehow it is getting clear after some time and no logs have been maintained in the screen shot u can see when iupdate this description value , it is getting cleare...

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Populate the requested for catalog item variable

Hello Community,I would like assistance with populating the request.requested_for field using the custom variable named requested_for.In the catalog item, we have created a custom variable named requested_for. When we submit the request, the "request...

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Email notification HR task parent of hr service

Hi All,we have a one requirement notification need to trigger based on below condition Table : sn_hr_core_taskActive = trueAssigned to = emptyAssignment group changesPriority = Critical or HighTask type = Internalwe need to dot walk parent hr service...

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Migrate data from custom table to OOB

Hi everyone, I've been requested to migrate data from a custom table to an OOB table. My question is: do we need to download custom table data and use import set - transform map to complete data migration?Is there another way other than downloading t...

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