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INCIDENT SLA not starting when importing incident via transform map

Hi team. When i am manually creating an incident for the same assignment group the sla is starting but when done via transform map, the sla is not starting. i have checked the Run business rules but still not working. Below is the transfrom map used....

  • Question

Report in workspace

Hi,I have created two reports in Risk workspace.One it is showing column visualization and second report showing total line visualization. Is it possible in Risk workspace to create only one report which will show column and total visualization in si...

  • Question

Workspace App Shell UX Page Properties

 Center of Excellence / Workspace / Workspace App Shell UX Page Properties     FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that these methods may or may not work on later releases...

  • Article

Agile Development 2.0 using Servicnow

Introduction to Agile and ScrumAgile is a set of guiding values and principles that promote an iterative and incremental approach to software development.Scrum is a specific framework with defined roles, events, and artifacts used to implement Agile ...

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  • Agile Development

How to install SOM module in PDI

Can someone please share the steps to install and enable the Sales and Order Management (SOM) module in a Personal Developer Instance (PDI)? Thanks,Raviraj

  • Question

HRSD-Verify Hr admin can create Hr case

Hi Im practicing CSA lab and in the lab i am stuck at a section Verify Hr admin can create Hr case.Im impersonating Bob_hr but after that im unable to locate HR Case management in ALL . What would be the reason there is no HR case management .Thanks,...

  • Question

Can we aply One Relationship on multiple Tables

for an example , if we want to see related records for particular incident , we can do it.in sameway can we apply one relationships on multiple tablesqueries from 1 table applies to multiple tablesplease clarify Thank You

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