remove the "related task" tab from the agent workspace in servicenow

remove the "related task" tab from the agent workspace in servicenow

• Question

Date time Control

Hello All , I have a field in date/time format (YYYY-MM-DD HH:mm:ss)Could you please help me to affect the value to a variable and add some seconds to this value and send the result to a new field (In a catalog client script ) . IE .  field 1 : 2025-...

• Question

Create RITMs from MRVS

Have a catalog item that has a MRVS that I need to parse out into individual RITMs via a workflow script.  I can get it to create the other RITMs but they are blank and will not transfer any of the variable data over from the RITM.  I know I'm close,...

• Question

Flows are not triggering after upgrade

After upgrading my instance to the Yokohama release, I noticed that none of the flows are triggering. Upon investigation, I came across an article <Link> which mentions an OOB workflow named "Service Catalog Request." This workflow is supposed to app...

• Question

Display inactive users in a Catalog Item (for non-admin users). OOB User query BR

Hi everyone,I’m working on a catalog item where users should be able to request reactivation of inactive users from the same Business Unit as the Requested For.Here’s the current setup:requested_for → Reference to sys_userbusiness_unit → Single Line ...

• Question

LOSN: What’s new in the Zurich release for Integrated Risk Management (IRM) and Privacy Management

  In this session, learn about the newest features in Integrated Risk Management and Privacy Management for Zurich, including a new Risk Management grid interface; several enhancements to Audit Management, such as simplifying evidence request and re...

• Event
• Governance Risk and Compliance
• Virtual
• Webinar

I need to sorting/filtering for change tasks to display based on the backend value of state field

• Question
• Change Management

Regarding AICTE SERVICENOW CERTIFIED SYSTEM ADMINISTRATOR VIRTUAL INTERNSHIP PROGRAM - COHORT

I got the eligilibity for the CAD voucher at free of cost at the month of april when i completed the internship in AICTE by completeing the course called ServiceNow Administration Fundamentals On Demand but now i want to redeem that voucher it asks m...

• Question

How to restrict file attachments from email sending

Hello, community.I have enabled glide.email.smtp.active and enabled sending emails from the instance.However, for security reasons, I would like to completely restrict file attachments to the instance and emails.The two methods I know of are as follo...

• Question

Unable to use my yokohama instance

I am currently using the Yokohama release. It suddenly stopped this afternoon. I recently heard about the Zurich release, but I’m late in upgrading my instance to Zurich. I don’t know how to retrieve my instance data. Please help me.

• Question

Is there any way for a Record Producer item to not create a record?

We currently have a Record Producer that creates a process entry in a customized table.  This table was created with the intention that the process entry can be updated at any time.  Our service catalog currently sets this up via a record producer wh...

• Question

GraphQL Performance Tip : DataLoader like batching and caching patterns within your Implementations

You're looking for advanced, less commonly implemented patterns in ServiceNow GraphQL that can yield significant performance benefits. One such area, often leveraged in other GraphQL ecosystems (like Node.js with Apollo), but less frequently demonstr...

• Article
• Scripting and Coding

Best Approach for Handling Variable Payloads in Subflows (Flow Designer)

Scenario:I have a Flow Designer implementation which has 2 action:Action 1:Inputs for the action -1input1: abcinput2: definput3: xyzSteps inside Action 1:Payload Builder – builds the JSON payload using the inputs shown above.REST API Call – sends the...

• Question

VirtualAgent stopped working in Microsoft Teams Chat

VirtualAgent stopped working in Microsoft Teams ChatWhen you say hi, they respond with, "We are experiencing technical issues and are unable to continue this conversation."It was working until now, but suddenly an error like this started appearing.Ot...

• Question