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Showing "No resources found" even though there are agents with skills.

Hi Community,When I apply advanced filter in dispatcher workspace by selecting "AND" operation with required skills, I am getting "No resources found" even though there are agents with skills. In the same way, when I give only one skill without addin...

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Tokyo

implement saviynt integration using end point and credetails

Hi Team,Currently, in our instance, there is an integration between ServiceNow and Saviynt using a token‑based method, along with some Saviynt properties. This integration is implemented through a workflow in the ServiceNow instance.We are now planni...

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Developer Instances are offline!

We apologize for the convenience caused.There is ongoing Datacenter maintenance. We are experiencing an unexpected issue and working on the same.We'll let you know once we have an update.Regards,Kamini Kansal

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Recall order in EAM

hi all,there are so many recall flows triggered when recall order is created so in one base flow as followsEnterprise Recall flow: 1.It triggers whenever a recall task is created by a user. 2.First it will get the impacted assets by taking the ...

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How to update search placeholder text in ESC portal after enabling Now Assist for Virtual Agent?

Hi,I have recently enabled Now Assist in Virtual Agent skills in my instance. After that, I noticed that the search bar placeholder text in the ESC portal changed to:"Ask Now Assist for help or search"I would like to update/modify this placeholder te...

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Actual Model Maximum Token Limit

Can I view the actual usage of Request token amount, Response token amount, and Buffer token amount?I want to estimate token usage. I want to conduct tests in the development environment and base the estimate on the test results. Regarding Response T...

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Need to populate the Help Text based on each subcategory in catalog item

Need to populate the Help Text upon selection of each subcategory in catalog item (subcategory is dependent on sys_choice table) Kindly refer the screenshots for reference

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ログインユーザーのセグメントに応じて Business Application の参照候補を絞り込む方法

カタログアイテムの変数（参照タイプ）で cmdb_ci_business_appテーブルを参照先にするのですが、参照時にリストされる内容は、ログインユーザーのsys_userテーブル上にある「segment description」というカラムが「 AAA」の場合には、cmdb_ci_business_appテーブルの「Owning organization」というカラムが「AAA」のものだけ表示されるようするにはどういう設定で実現できますか？

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Which versions should I develop in?

Hi Community, I'm developing an application that is meant to be published on the SN store, and I always wonder about two things with regards to versions I should use in my dev environment. For example, if I need my app to be compatible with Yokohama ...

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Hide specific RITM and catalog task variables based on role

Hello. I have a requirement where I have to hide certain variables from being displayed primarily on RITMs and catalog tasks, as well as hidden from reporting, previewing records etc. The only catch is that these variables must only be visible to use...

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Unable to set a Name-Value type field to hidden using a UI Policy or a Client Script

I created a Name-Value type field so that IT can write down the assets that need to be purchased and the quantity, however it only needs to be visible on specific tasks. So I made a ui policy that states it only should be visible on tasks which sho...

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Mobile Agent offline fetch script

When downloading the cache for offline mode, I can only retrieve up to a maximum of 1,000 users from the sys_user table. I have many more active users than this limitation. I'm looking for guidance on creating an offline fetch script under input at...

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How to change the Form - view based on field value

I have a Custom table, In that table ticket type(Choice field) have 2 values.If i select one value it should change the view to another view, if i select 2 value it should change the view accordingly.Can you please help me to configure it.

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Parent REQs need to be closed when the child RITMs are not open

I want to write a fix script to update the parent Req is open when child RITMs/Sctasks are not open (Cancelled, Closed incomplete, closed complete).

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New leader for RVA SNUG?

After nearly 15 years at CarMax that includes a decade shaping, scaling, and stewarding the ServiceNow platform, I was recently impacted by the company’s reduction in force. I’m grateful for the RVA ServiceNow community that has been a constant sourc...

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