ServiceNow Community

Removal candidate creation for uninstallation of Software

Hi All,Greetings! We have a requirement , to uninstall software though Removal candidates. Few clarifications required for below points. *Is there any documents available for configuration *In one doc it is mentioned like "Removal candidates are also...

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Minimum role required to approve a Policy

What is the minimum role required to approve a Policy?A. sn_grc adminB. sn_compliance managerC. sn_compliance userD. sn_grc userI am struggling with B and C.

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I have a requirement in one catalog item i have one attachment filed

I have a requirement in one catalog item i have one attachment filed if i click on it, it need to open new window with the client given attachment. now it is getting empty text with error how to do it?

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UseCases of ServiceNow SDK in day to day development or Testing activities

Hi All, We're looking to migrate to ServiceNow SDK and right now the use cases for us is to not build any new applications but to use SDK in building Agents for our day to day activities. Like: Auto Generate Tests, Code Assistance, adding agents for...

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Weighting when searching for knowledge articles

How is the weighting of the fields within an article and the search location weighted when searching for knowledge articles in ServiceNow?

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Add attachment upload image and text customization

I'm not able to understand from where we can change the fa-fa image of the attachment picker for the upload. Also, I'm having issues in changing the text that comes after "Choose a file". If anyone has any idea about how we can customize the image an...

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I want to display knowledge article based on user language

There is one requirement to show knowledge article to users only of their language on ESC portal (i.e. If user language is Dutch / French then Kb Article should only be visible by user on ESC portal) . We are using Widget "Knowledge featured article...

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Display History (with calendar and list) in the context menu of an incident in SOW

Hello, Do you know if it’s possible to display the history of an incident in Service Operation Workspace? In the back-office, I can see that operators with the ITIL role have this option : I would like to have the same feature in Service Operation W...

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Ui actions in workspace

Morning,On a Request for Change record in project workspace, it appears we can only have 3 ui action buttons showing at any given time. We would like to show up to five so that users have clear visibility of their options, but at the minute they are ...

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ServiceNow CSA Discounted Voucher

Hello community,---------------------------------------------------------------------------------------------------------------------------------------Grow your ServiceNow skills with FutureSkills Prime! If you (or anyone you know) are planning to ap...

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ServiceNow Cleanup

I’m looking for ServiceNow‑recommended best practices for identifying and cleaning up obsolete Business Rules, Scheduled Jobs, and Flows.Not just only specific overall ServiceNow Cleanup

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AIOps Tag-Based Alert Clustering – Alerts closing quickly not getting grouped

Hi everyone,I’m working on AIOps alert grouping using Tag-Based Clustering and running into something I’m not fully clear on.In my setup, clustering is enabled with a 30-minute timeframe, and I’m grouping alerts based on Type (Database / TradingSyste...

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Application Navigator Links from Mobile - How to disable?

When users click on a link from a KB that links to the base system, it allows access to the base system application Navigator. Has anyone found a way to outright stop the link from working that points to base system link?

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Hide 'global ui action- delete' in custom application

I have scoped table and on the default form view there is global 'Delete' button. I would like to hide that button for all the users. I have tried to use 'UI action visibilty' tab but it's not working for default view. How to hide that? Can someone...

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Resolved! How to disable the "My Lists" option in ServiceNow UI Builder?

Hi everyone,In my application, the My Lists feature allows users to create personalized lists even for tables they don’t have direct access to. This is a security concern because it bypasses table-level restrictions. I would like to completely disabl...

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My Lists tab