ServiceNow Community

Prevent SLA attaching to Incident created outside of business hours

Hi all - I'm using Yokohama, and am trying to set an SLA to not be attached at all to incidents that are created outside of business hours. I currently have things set up to work on a schedule, but even outside of SLA schedule the SLA in question get...

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Error style not working in UI Policy Action

Hey team, I'm trying to create a UI Policy Action to display an error message but for some reason it is not displaying the message with the red background. However, when I use warning or info the backgrounds yellow and blue work. Does anybody know ho...

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Unable to install SAM Foundation (com.snc.sams) on PDI - from Manage Instance page and Applications

Hello,I would like to install SAM Foundation (not SAM Pro) on my PDI.com.snc.samsI am not finding this plugin on my PDI . I have checked 2 places - Application Manager , and the new Manage Instance page on the developer website.The Manage Instance pa...

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How to set Variable from g_modal using UI Action?

Hi,I'm trying to set a variable from g_modal using a UI Action. The goal is to set the value from the button to the variable, but this doesn't work. If I try to save it to any field, then it works properly.Any thoughts on how to save the value to a v...

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Password sharing with SFTP third party users

Hi We have a Use-Case where I am trying to resolve this via ServiceNow, need some inputs if we can do it! Currently, We create SFTP link and users/passwords in the SFTP system and then send the password information via emails to them. Is there any w...

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Post Zurich upgrade- CSM Portal - No MFA announcements ?

Would appreciate a second opinion on my findings related to CSM Portal users (customers).Having upgraded to Zurich from Xanadu, and with the enforcement of MFA for all users, we had been expecting an announcement to appear for on the CSM Portal advis...

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Coalesce is not working

Coalesce is reacting differently, When the characters are lowercase it working as expected but when the characters are uppercase it not checking coalesce.

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UI Builder Portal App Shell Theme and Logo customization issue.

Hi all,From past few days I am trying to customize the theme and logo of my UI Builder portal but it is not allowing me to do so.I have created a Portal using UI builder and tried to add theme and logo but the changes are not getting reflected. So, o...

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I want to create interactive filter based on vendor and parent field

I want to create interactive filter based on vendor and parent field which is available in assignment group.incident should be filter based on vendor and parent field.

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Exploring the ServiceNow Zurich Release – Early Feedback & Key Highlights

Hi SNUG Community! The Zurich release is here, and it’s packed with exciting innovations that push the boundaries of AI, automation, and workflow intelligence. As we start exploring this release, I’d love to hear from you: - Have you begun testing o...

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Montreal
SNUG
Zurich

Error 153 on Youtube Videos

Everything has been working perfectly fine for months now. But this week, on all of the YouTube videos on our intranet pages, there's an error code 153. I haven't been able to find information on what the issue is. We used the Rich Content editor wi...

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Issue with HTML Fields in Problem in zurich version

We have HTML type variables for the fields FIX notes and Root Cause notes and Workaround in Yokohama these fields are editable but in Zurich those became read only not able to edit those fields, can anyone tell us how to resolve this issue ?

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How to edit the UI action on "Actions on selected rows" on sc_task table, under Approvers tab?

Good evening.!How to edit this UI action button "Request approval" on sc_task table, under Approvers tab?I want to either edit it to write a script or, remove it? Please help. (Also, please ignore the other "Request Approval" button on the context me...

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Copy RITM Comments (Including Approval Comments) to SC Task with correct order and user information

Hi All, I have requirement where i need to copy all comment from an RITM - Including comments added during approvals - to the related SC Task. The goal is to ensure that all comments made before the approval are reflected on the SC Task once it is cr...

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Resolved! Help in fix script as need to fetch values in the field

required help @Vasantharajan N @Ankur Bawiskar @RaghavSh As I need to fetch the business_service values from the history list and as well as from the related incident.As the "business_service" value is missing in the records.By using fix script need...

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