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Join your EMEA Colleagues to learn about Risk, Security, and AI Governance at Scale at Nexus EMEA!

Stay Ahead: AI, Risk & Security for the Next Regulatory Wave If you are a ServiceNow Risk and Security customer interested in practical insights and best practices to help you improve your security operations, risk and regulatory compliance, don't mi...

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Security Incident Response
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Predictive Intelligence - Incident Assignment Questions

I have been tasked with looking into predictive intelligence to assist the help desk with assigning incidents. I have done some preliminary setup in a lower environment and I have several questions. 1. If there are business rules or assignments rule...

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We're Back in Montreal! ServiceNow AI Summit | March 17-18, 2026

ServiceNow AI Summit Montreal is happening March 18, 2026 at the Palais des Congrès Registration is now open for this free event. AI hype is everywhere, but real results? That's what we're here for. Join us to see the AI Control Tower in action a...

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workshop

How to switch back to legacy Reports Module in Zurich?

Hi there, Since the Reports module is no longer available in Zurich, can it be brought back by any means? regards

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Reports

We're Back in Montreal! ServiceNow AI Summit | March 17-18, 2026

Montreal, we can't wait to be back! ServiceNow AI Summit Montreal is happening March 18, 2026 at the Palais des Congrès Registration is now open for this free event. AI hype is everywhere, but real results? That's what we're here for. Join us ...

Event
In Person
workshop

Nous sommes de retour à Montréal ! ServiceNow AI Summit | 17–18 mars 2026

Montréal, nous avons hâte d’être de retour ! Le ServiceNow AI Summit Montréal aura lieu le 18 mars 2026 au Palais des congrès. Les inscriptions sont maintenant ouvertes pour cet événement gratuit. L’IA fait beaucoup parler d’elle — mais les résul...

Event
In Person
workshop

We're Back in Montreal! ServiceNow AI Summit | March 17-18, 2026

Montreal, we can't wait to be back! ServiceNow AI Summit Montreal is happening March 18, 2026 at the Palais des Congrès Registration is now open for this free event. AI hype is everywhere, but real results? That's what we're here for. Join us t...

Event
In Person
workshop

Resolved! Event Management Rules

I can not figure out how to make an event rule that takes my events and creates an incident from them. I'm able to manually create the incident from the alert associated with my event. But I can't get the rules to do it. The event alert does not have...

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"New" Data Certification - Data Certification experience in CMDB Workspace

Use Case Data Certification manages scheduled and on-demand validations of data in the CMDB and related tables. Note: Not exclusive to CMDB tables, supports all tablesFor regulatory or procedural reasons, information in the CMDB requires checks for a...

Article

Glide Date and Time APIs

Hello all,I wanted to know does glide date and time are server or client based or can be used in both? I don't understand it straight forward like g_form or glide record APIs!!Also do we have OOTB script include or utils which can extract date, day, ...

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Licensing clarification – CSM Case extension

Hello,I hope you are doing well.We are currently reviewing a design decision in our Customer Service Management (CSM) implementation and would like to confirm the licensing implications to ensure compliance and proper documentation.Licensing contextO...

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Resolved! add "preview this record" to location on incident record

How do I add the "Preview this record" on the Incident record. It works great for other places in the Incident record, but doesn't show up for Location. The location and name are both fields showing info from the location table, so attaching it to ...

Question

Replace URL field display with clickable label (“Click here”) instead of long raw link

Hello,I need to show a short clickable label (e.g., “Click here” or a document title) instead of the full raw URL for a URL-type field on platform forms (UI16 / Next Experience).Constraints: keep the URL value intact in the field (DB), avoid Service ...

Question

For ServiceNow Powershell script Action How can we mask App Registration Secret on Server?

For ServiceNow Powershell script Action How can we mask App Registration Secret on Server? We have App Registration stored in variables.How can we mask it in Powershell script Action.

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ServiceNow Vault Suite Welcome Guide

Welcome to ServiceNow® Vault Are you ready to start your ServiceNow Vault journey? This guide gives you valuable information you can share with your team, including proven guidance and links to key resources—all designed to set you on the path ...

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