Inbound action error: Create Request : did not create or update sc_request using current

What is wrong in the below code?I'm getting below error and shared the code what I used.. also, catalog item is avaialble for all users... I created a new user criteira and added sn_internal and snc_externals roles to that user criteira.. Error:: Cre...

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No longer able to add fields from extended child tables to List Visualizations?

Hi everyone,Not sure if this is a change in Zurich that I missed, but I am noticing that I am no longer able to add fields from child tables to List Visualizations? Is this the case or am I maybe missing something? I am still able to add these as col...

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Custom Dynamic Translation Configuration

I am working on a POC to create a custom Translator Configuration to use in Dynamic Translation.Since I can't test any of the OOTB integrations (Microsoft Azure Translator Service Spoke for example) because I don't have a valid API key for any of the...

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How to change the logo of servicenow?

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getDecryptedValue(); returns nothing

Hi All, I have been trying to replace our GlideEncrypter with getDecryptedValue();. No matter what I do, what kind of record I'm trying to decrypt I get this returned: *** Script: [0:00:00.002] Total Time Script:var gr2 = new GlideRecord('snmpv3_cred...

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Now Assist Panel error 'Unable to load' Try refreshing the page

Hello, I'm getting below error.Does anyone faced similar issue? please let me know if there are any resolution steps.  Unable to loadTry refreshing the page Thanks in advance.  

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When changing the construction schedule once adjusted based on customer requests

I have one question.I can create a new WO or WOT and adjust the schedule to match the customer's desired schedule and the vendor's availability.If the customer still wants to change the schedule after it has been assigned.How to change dates from the...

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Client Script FX Currency calculations

I have this client script using FX Currency Fields:     var unit_price = g_form.getValue('unit_price');    g_form.addErrorMessage('FX ' + unit_price);    var currencyCode = unit_price.split(';')[0];     var unitCost = parseFloat(unit_price.split(';')...

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ATF schedule didnt run and its set to run daily

Hello, I have several test schedules that run for test suites and they run daily, they did not run last night & they have been running fine ever since. I checked the schedule is active, set to daily and the client test runner has a user and the run a...

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Licensing Clarification – CSM Portal-Only Customers (B2B Model)

 Hi Community, We are using the CSM & ITSM suite and operate a B2B model where we act as an intermediary between two customers — one at the source side and one at the destination side — and earn a commission for facilitating the service. We plan to u...

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ON Call workflow for only notify & not assign

Hi Team, I am working on Major Incident Management Set up. As per the process, when the MI is promoted, ticket will be auto assigned to Major Incident Support team and they will manage the entire incident life cycle.Ask is to only notify (SMS, email ...

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service bridge, inbound queue record not processing

Hi, we received an error from one of the transactions in the inbound queue record of the service bridge connection(on the producer side). now subsequent transactions are just stuck in the ready state. how to re-trigger?

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After Zurich uprae the banner text color is not working as expected

Hi All, Recently we upgraded our instance from Yokohama to Zurich , we have some custom tabs after All , Favourites , history , like proc , GUY, RTW when we click on those table , we will get the associated modules like how we get when we click on AL...

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Anurag Tripathi MVP 2026: My Community Power

What do you create? I like answering questions on the ServiceNow Community and sharing my perspective when I think it can help someone. I also write blog posts whenever I come across a problem or use case that I think others might benefit from. You c...

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