Has anyone noticed that the OOB "Problem worknoted (unassigned)" notification conditions are wrong?

You would think that this notification should be sent when a work note is added while there is an assignment group but no assigned to on the problem. Instead it sends any time a problem is updated without assigned to populated. Easy fix, but surprisi...

• Question

AI Capabilities in ServiceNow

Hi All, I’m exploring the AI capabilities available in ServiceNow and would like to understand them in detail. Could someone please share:A list of the current AI features/capabilities in ServiceNowThe official ServiceNow documentation links for each...

• Question

Hi all, starting by learning journey

• Question

Servicenow learning

Hello,I am new to the ServiceNow platform and eager to begin my journey in both ServiceNow Administration and Development. I would greatly appreciate guidance in helping me understand the best way to learn everything from the ground up.Please suggest...

• Question

Knowledge Article not searching on SelfService page and on Incident page

Dear Team,On the incident form, next to short description we have knowledge search option basis the short description of that incident . But in my prod instance, that search is not working. When I am removing the short description from the search bar...

• Question

How can we restrict reference field values?

In the incident form there is a reference field configuration items, which when open from incident form then we can see 3000+ CIs. How can we make it in such a way that for users with not admin role should be able to see only those CIs whose class is...

• Question

Interactive filter for 2 fields on the same table

HI:I am looking to have an interactive filter on the incident table Caller id field as well as Assigned to field but only one of them seems to work. Can you tell me what I'm doing wrong?  but interactive filter is only filtering on the assigned to no...

• Question

Process Automation Designer - Don't Understand How to use Collect User Data Activity

I have been playing with Playbooks and Process Automation Designer to demonstrate its capabilities, and for the most part, I'm satisfied with what is possible. However, there is one major issue. I have been trying to use the Collect User Data activit...

• Question

Live on ServiceNow: What's New in the Zurich release for Process Mining

  In this session we'll cover the enhancements to ServiceNow's Process Mining in the Zurich release. There is so much to be excited about in this release - AI generated Improvement Opportunity highlights and Playbook generation, new idle time and to...

• Event

Live on ServiceNow: What's New in the Zurich release for Process Mining

  In this session we'll cover the enhancements to ServiceNow's Process Mining in the Zurich release. There is so much to be excited about in this release - AI generated Improvement Opportunity highlights and Playbook generation, new idle time and to...

• Event
• Virtual
• Webinar

Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

  It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special.    CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY!    This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

• blog

field validation on a form - alpha numeric only

Hello allI have a request to update an existing field on a form (u_bar_number) to a specific format as users are entering garbage data in the field now..Entry should be restricted to alpha-numeric (combo of 4)for example: NIDS, FC91, PP90 There is cu...

• Question
• Incident Management

When I click on Caller field from the Incident list, then open the User record in “Asset” view

When I click on the Caller field from the Incident list, the record should open in the "Asset" view instead of the "Default" view.This behavior should apply only to the Incident table list view and not to any other tables.I created a view rule, but i...

• Question
• Cost Management (ITSM)

Live on ServiceNow: Employee Communications Office Hours

  Live sessions to help you deploy Content Experiences on Employee Center Pro. ServiceNow product team and engineers will join the office hours to answer your questions and share best practice guidance around the following features related to Conten...

• Event
• Employee Center
• Live on ServiceNow
• Office Hours
• Virtual