ServiceNow Community

Can we redirect approvals?

Dear flow experts, How can we re-direct the approvals from one approver to another? Best Regards,Ashwini Pingle

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Hi All,I created one reference variable. it is working fine for service CatLog but if i using ESC portal to raise request that variable is coming but values are not populating . Can anyone help me on this?

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Resolved! ServiceNow Administration Fundamentals on demand labs

hi I have started the course ServiceNow Administration Fundamentals On Demand (Xanadu), in the course pages it talks about labs, but I cannot see anywhere to find the labs or the option to validate, as I did when completing the Welcome to ServiceNow ...

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KB article configuration

Hello Community, This above article is created by publishing one policy . I have one requirnment i want to show valid from and valid to date of policy from that policy record in highlighted area of kb article . will you please help in configuring ...

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Resolved! Unable to find workspace UI action "Restart Phase" in Digital Product Release workspace.

Hi Channel,please guide me where is "Restart phase" action on DPR workspace can be found. This action changes the pending phase task status to closed complete , i want to figure out where this logic is written so that i can update it to be closed can...

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Cross scope privilege Error Message

In ServiceNow, when I'm saving a Task by clicking Save and Closed: I'm getting the below error message:Execute operation on script include 'GlideEntitlementAPI' from scope 'Markets Request' was denied. The application 'Markets Request' must declare a...

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Add User in CC of an email

Hello,I have a requirement in my current project where I need to create an email script in ServiceNow. In the User table, I have three custom fields: L1 Approval, L2 Approval, and HR Employee. I need to include the users from these fields in the CC s...

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CSM Case summarization and transalation using Now Assist

Hi All, I am checking the feasability from other laguage cases to summarize and transulate to English. CSM Case should be summarize which is in like Spanish, Portuguese and transulate to English, what will be the possible options to achive the requir...

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lane rearrangement in VTB

Hi,When we create a VTB with any field as lane, that's creates all the choices as lane automatically.I see that hiding/unhiding is on user level and its stored in user preference.Does changing the lane sequence affects all the users on the board or i...

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Start Microsoft Teams Chat UI Button is not Showing

Hi Team,We have installed the Conversational Integration with Microsoft Teams plugin in our instance to integrate with Microsoft Teams. After installing the plugin some UI actions have been imported in the system with name 'Start Microsoft Teams Chat...

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A New Level of Value: Scripted APIs Enhance Zero Copy Connectors for ERP

The journey with ZCC for ERP is focused on a unified approach to ERP integration, where e.g. a single ERP or Platform Model can be reused across the platform in scenarios/patterns like Flow Designer, Remote Tables, ETL processes, and Data Fabric tabl...

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Zero Copy Connectors
Zero Copy Connectors for ERP

CMDB Health Settings in CMDB Workspace – How to Grant Access to asset Role?

Hi All,In CMDB Workspace, under the Home tab → Quick Links → CMDB Health Dashboard, when I click on it, the CMDB Health Settings panel opens.Currently, these settings are only visible to users with the admin role.I need to provide access to users wit...

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Email notification translation using sys_ui_message

Hi, I want to translate the email content automatically based on incident caller language.below approach i followed.I created a sys_ui_message and i have called message in email script, then i have added the mail script in notification body.for e.g: ...

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hide HR case details in the esc

Hi Community,I’m working on an HRSD offboarding scenario and looking for guidance on the best-practice approach for HR case visibility.For an offboarding HR service:The HR case should be hidden from the subject person when the subject person is an ex...

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Regarding the “Source” in the Faceted Search Widget

Regarding the “Source” in the Faceted Search WidgetI want to hide the “source” in the image.However, since queries using “source” are necessary, I do not want to delete it completely.This is not something added via the AI Search Facet,but rather from...

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