ServiceNow Community

Business Rule split logic recalculating incorrectly on insert and update

Hi,I have two Business Rules — one for Insert and another for Update — that handle splitting values across multiple related records.The issue is as follows:When I insert the first record, the split works correctly.When I insert the second record, the...

Question

SLA operates Based on the Location

Hi Experts I have the requirement veena is in Mumbai location, she has holiday on 02-10-2025, Rani is in Bangalore location she do not have the holiday on 02-10-2025, when incident ticket is assigned to Rani SLA should be run. when ticket is assigned...

Question

Override reference qualifier to call script include is not giving proper result

Hi All,I am trying to display the assignment group values based on Assignedto field value in change request. If Assigned to is empty i need to show all the available groups of type itil. The issue is, I used log statements in script include and obser...

Question

How to add items under overview tab in employee portal profile page

In the employee portal profile page, 'overview' tab is there. Under the overview tab, only 'About' is shown. I want to add 'team', 'my contacts' etc. How can I achieve this

Question

Articles are opening in " kb_view "instead of " kb_article_view " in the employee center

Hi All, I have a issue with some articles which are opening in " kb_view "instead of " kb_article_view " in the employee center when searched with the article number, these articles are created with a custom template.How to fix the issue any help is ...

Question

Set Onboarding ramp up trigger

Hi,I'm trying to test out the new 'Generate onboarding ramp-up plan agentic workflow' in HRSD. I'm currently trying to follow the product documentation: https://www.servicenow.com/docs/bundle/zurich-employee-service-management/page/product/human-reso...

Question

How can I retrieve this sys_id when the transform map is triggered automatically?

Hi I am automating the Excel upload process that runs when my custom request record gets approved. The data is being imported successfully, but I also want to store the request record’s sysid or number in the target table to identify which request tr...

Question

ZenDesk to ServiceNow Migration from scratch

Hi,We have a plan to migrate Zendesk to ServiceNow and I have never done from scratch, so please provide some inputs like what all I need to consider while implementing. Currently ZenDesk using these features and need to implement the same in ServicE...

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Incident Management

Some fields editable on incident table in servicenow once state is closed.

Hi everyone, It has been observed that some incident fields are editable and not read only even though the incident is in closed state. what is the reason ? I want to implement a solution where if the incident is closed, all fields should be read onl...

Question
Incident Management
Major Incident Management

join 2 reports for comparison

Morning y'all I created 2 reports which i want to combine better. For comparison, I want to see the difference of orders created in 2025 with those created in 2024. I'd like to see for example January 2024 right next to January 2025, February 2024 ri...

Question

Employee Center footer

In employee center footer, how to make logo,org content and copyright to appear at centre as the links present next to that is modified(made active false)

Question

To set the User Preference "Current start Page" from blank to "Use the default" for All users

Hi All, We have created Custom landing page in Next experience UI Builder and We have set the glide.next_experience.user_selected_landing_page_enabled system property to TRUE to allow users to change their landing page via their preferences. In Displ...

Question

SSH Integration Servicenow to Fedora

Hi,Just want to ask is there someone who already done an integration with ServiceNow using VM Fedora?Since im trying to make an integration with my VM and getting my VM Details without using the Discovery and Pattern im kind of lost on how can i able...

Question

Create a Case for Custom Case Type from Request

In this article, I will guide you through the process of creating a case for a custom case type. When a request is raised, follow the steps below to generate a case from it:Step 1: Extend the Script Include RequestManagementIntegrationConstants with ...

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Case Management
Customer Service Management

Add Interactive filters for reports in Portal

Hi ,I want to add interactive filters to the reports in the portal. We already have reports available, but now we’d like to enhance them with interactive filtering options. Is there any existing widget available for this, or would it require customiz...

Question
Customer Service Portals