ServiceNow Community

Service Mapping for Active Directory Web Service

Hello Team I am trying to build the auto service map for Active Directory Web service using Service Mapping. Total 16 AD servers where 2 are like master servers. Discovered everything and the CI exists in CMDB. Tried to build the map using LDAP Endpo...

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How to make a module favorite to a group of people and it should be visible to all the group people

I want to add favorite to the module and it should be applied to a group of people and when we impersonate to the user which is a part of that group, then it should be visible for that particular persons as well.

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Is there a good article or video about how to install CyberArk CCP integration?

Hi all, CyberArk integration seems to be special and when I was reading the documentation, some of the points I could not figure out and so I was looking for a simpler article on how to install the CCP integration for CyberArk or an explainer video.T...

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PDI Australia version, no change management menu on fresh load.

Hi,I'm new to the PDI, so in the end had someone more experienced have a look for me. When I created a new instance using the Australia version, I did not get any menu options appearing for change management. You could search for and modify change ti...

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Como compartilhar relatórios? Exemplo compartilhamento grupo

01. Acesse o Service Now 02. Acesse o menu Relatórios > Exibir/Executar 03. Clique no relatório desejado. 04. Clique em compartilhamento 05. Clique em Compartilhar 06. Clique em Grupos e Usuários 07. Clique na Lupa 08. Selecio...

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Resolved! Generate & Attach Editable MS Word Document (Prefilled with Incident Details) from Incident Form

I want to add a "Generate Document” button on the Incident form that creates an editable MS Word file (DOCX preferred) with prefilled Incident details and automatically attaches it to the record. I’m looking for a free, fully OOTB method without paid...

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Otto vs Now Assist: What Actually Changed

Let's address the elephant in the comments section first, because it's the same question no matter which Knowledge 26 recap or LinkedIn post you're reading it under: Is ServiceNow Otto just Now Assist wearing a trench coat? Fair question. Service...

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Catalog Item testing - RITM Printer

I regularly want to test multiple catalog items quickly without having to manually submit a bunch of forms. I present to you all...<drum roll>... the RITM printer. Enjoy. Note: this script was created using AI. // =================================...

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I want to hide attachment button on the

Hello Experts !! I want to hide the attachment tab in the ESC portal where approval state is not requested. Please refer to the below screenshot. We tried updating "Tab Configuration" record to achieve the same. But the problem here is that it loo...

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Subject: Lab Validation Error on Task 06 (CMDB Health Dashboard - Compliance Score Calculation)

I am currently stuck on Task 06: Display Audit Results on Compliance Scorecard in the CMDB Health Micro-Certification simulator.Here is what I have already verified and performed:Audits Configuration: Under Compliance > Desired State > Audits, I have...

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ServiceNow Administration Fundamentals LabX

ServiceNow Administration Fundamentals LabX this is one of my courses and unfortunately, due to network issues, our instance has been terminated. Could you please resolve the issue?

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How to add a dynamic "This week(Mon-Sun) " filter option in a ServiceNow List View?

Hello,I want to add a dynamic filter option called "This Week(Mon-Sun)" in a ServiceNow List View. My requirement is:When I open a list view and select the Created On field in the filter condition,I want an additional/dynamic option such as “This Wee...

Question

Implementing flow designer instead of inbound email action

I am trying to create flow designer whenever an email comes from a particular email address it should create incident based on the email content. I used trigger as inbound email and condition as Subject contains "Some text" (as we dont have from fiel...

Question

Copying a change request copies all the related change task and attachments

When copying a change, the associated change tasks and attachments are getting copied. We need a functionality where when user selects copy change the system should display the Attachments and the Change tasks associated and user should be able to se...

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How to force non grouped "skip" button on playbook card

Hello Folks, Could someone direct me to the steps for preventing the "Skip" button from being grouped under the overflow menu ("...")? I attempted to override this by assigning a custom action, but it was unsuccessful—I couldn’t implement it. Thanks

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