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Correctly add a custom section to Service Operations Workspace

I wanted to add a custom section to Service Operations Workspace. I changed the form view to SOW, so the section is now visible in the workspace, but all related logic from UI Policies and Client Scripts no longer works.What is the correct workaround...

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Service Operations Workspace

Custom Workspace UI Action – Export Only Visible Form Fields to Excel

Hi Team,I have a requirement in a Custom Workspace where I created a UI Action button (Export to Excel) on a form.Requirement:When the user clicks the Export Excel UI Action from Workspace:The Excel file should contain only the fields that are curren...

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Issue in validating task: for Micro-Certification - Welcome to ServiceNow (Xanadu) instance.

I am performing 'Micro-Certification - Welcome to ServiceNow (Xanadu)' certification and while validating task on my instance, always getting failed. The steps are very simple but unable to figure out.Task: Personalize Your Instance - FailedCan anyb...

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Resolved! Catalog UI Policy Struggle - Say Goodbye to Complex UI Policies

Have you ever found yourself with a catalog item that has so many variables you have to expand your list to view to see them all? Some may argue that if your catalog item has too many variables you probably need to create a few catalog items but the ...

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How to map checkbox variables from a Record Producer to an Incident record?

Hi Community,I have a Record Producer that contains multiple checkbox variables.When the Record Producer is submitted, an Incident record is created.I want to understand how checkbox selections from the Record Producer can be mapped to the Incident r...

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Reassigning workflows from one team to another (need to find the flows)

I am trying to set up a search using the background scripts to try and find the names of the workflows which are assigning records directly to certain groups we are looking to retire/reassign. I am struggling to find the table name.I have found a flo...

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Resolved! In ESC my task widget when rejecting approval puts comment on RITM instead of Approval record

In the ServiceNow Employee Self-Service (ESS) My Task widget, when an approval is rejected, the entered comment is added to the RITM record instead of the Approval record

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In ESC Portal under my active items widget, Requests are showing as 9+ but I need to exact account

Hi Team, In ESC Portal under my active items widget, Requests are showing as 9+ but I need to exact account I saw there is script include "ActivityConfigurationUtilSNC".

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Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

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Resolved! Formula Indicator to return string value

Hello team, I am trying to use formula indicator to return a string value based on a condition something like: If ([[indicator1]]/[[indicator2]] < 5) {"good"} else {"bad"} Apparently formula indicator returns only numeric values. Is there any work ar...

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Test Step Config ATF

Hi,I am facing issue in ATF Variable state validation, the test is getting failed since there are 4-5 dependable field as there are UI Policies applied for each field due to which ATF doesn't wait till the form gets validated. So I was trying to use ...

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What is a form and how does it work?

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Resolved! Service Catalog reference variable shows sysID and not the value

I am building a catalog item that has a custom table which need a transform map to be populated.The issue is am having is when I select a value on the catalog item, it populates with the 'created' and not the value. How do I get the controlled area ...

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Unable to upload a attachment

Facing issue during attaching .bprelease file , The error says unsupported file type , mime etc. Conatact administrator

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ServiceNow User Experience Analytics FAQ

Question - What is ServiceNow User Experience Analytics? Answer - ServiceNow User Experience Analytics is a feature that allows organizations to analyze user interactions and behaviors within the ServiceNow platform. It provides valuable insights ...

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