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Community activity

Resolved! HRSD: Recommended scope for Lifecycle Events and triggering HR Service

Hello everyone, I got a bit confused regarding the application scope to be used when creating a Lifecycle Event and the HR Service that triggers it. I'm building a LE for on/offboarding and looking for best practices or what to take into consideratio...

  • Question
  • Human Resources Service Delivery

Credential Issue

Hello CommunityCan anyone please guide me on below scenario based question:-When performing the discovery of an Subnet (/24), In those around 20 Machines are getting failed & getting an  error " Active, Couldn't Classify"  do we have to perform "Test...

  • Question
  • Discovery

UI policy vs Data Policy

Can anyone tell me difference between UI policy and Data Policy?, and also Best Practices while defining them

  • Question

Where is this health scan?

Where can I access/install this health scan dashboard? It doesn't mention anything around that. https://docs.servicenow.com/bundle/washingtondc-impact/page/product/impact/concept/healthscan.html

  • Question

Azure Cloud Discovery

Hello Folks, Can anyone guide me to setup the Azure Cloud Discovery in PDI.I am using Azure Free trial & created Subscription along with the "App Registration" on the Azure Side.Also, Created "Service Principle"  & Service Acccount with all the neede...

  • Question
  • Discovery

Contextual Search results in email

Hello All, I got a requirement where I need to send an email to Requester once the HR case is submitted for any COE. I have created the Notification and calling Email Script as shown in below screen shot.I could see Contextual search results are show...

  • Question

Query about approval notification

I have a current catalog item and already build the workflow.The stakeholder requested that if the request reject on the first time, it will go back to the requestor asking for additional information/attachment. Once the user add a comment and update...

  • Question

Resolved! Catalog item and record producer roles

Hi Community, Can you tell me the best practice on assigning roles to catalog items and record producers? I cannot find anything in the documentation regarding roles, and it implies that teams should use user criteria and not roles for this function....

  • Question
  • Reference Architecture
  • Request Management

Usecase related to incident

Display a list of incidents as per logged in user's location with incident location.I have trying this use case in query business rule , but it not getting desired output as expected.I have tried Background script in that its working fine but in inci...

  • Question

Resolved! CSA & CAD

How I can complete the CSA and CAD certifications free?

  • Question

How to add Checklist type Template to HR Task

Hello All,I got a requirement where Once Hr case is submitted we need to create HR Task automatically and need to attach the check list template based on the assignment group selected on HR case. For That I have created Flow and the flow is triggerin...

  • Question
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