ServiceNow Community

Rich Text in Platform Analytics - issue is no new typed text is showing in it

I want to add new text in Rich Text and KBA with hyperlink in it. Issue - In the Platform Analytics dashboard, a new Rich Text widget was added. When editing the widget using the Edit HTML option and adding text, the changes are saved/applied, but t...

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Hide custom ui action on service portal

how to hide custom ui action created in customer service on csm portal in servicenow

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Inconsistent RITM behavior after Zurich: "Preview this record" and Assigned To not working

Hello SN Community, We recently upgraded to Zurich version this past weekend and I'm noticing that some RITM (not all) are not allowing the "Preview this record" action. The (i) icon is there but nothing happens when you click it. Also, some (not a...

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transform stopped due to error: Transaction cancelled: Failed to get database connection

Hi All,we are receiving the Error:" transform stopped due to error: Transaction cancelled: Failed to get database connection." while moving the data from staging to Target table.Also, import set is in struck state and it's not in running state.Any so...

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Streamlining Customer Notifications into a Single Email Thread

We currently send multiple email notifications to customers for a single ticket—such as when a case is created, when new comments are added, and for other updates.Is it possible to have all these notifications grouped into a single email thread in th...

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Add Multiple users into a group

Did someone manage to add multiple users into an Active Directory group using the Out of the box action "Add Users to Group". I have a simple catalog item, which has a list collector, and i see that there is an AD activity for that, what should be in...

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How to configure in ServiceNow to export the incident record data to Word in ServiceNow

How to configure in ServiceNow to export the incident data to Word in ServiceNow

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CSA

<P> The ServiceNow platform supports a wide variety of plug-and-play applications. You can choose from the included workflows or build your own workflow: Which of these workflows are included in the platform? (Choose three.)Employee WorkflowsFederal ...

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Hide Checkbox list from the catalog task

How to achieve, In SC Task (Catalog Task), hide the checkbox list and show only the options that were selected by the requester.

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Issue with approver_user role

Hello All,We do have lot of users who approve their requests via help hub ( part of employee center) portal. All these users have to have approver_user role. As this role is also part of business stakeholder we are crossing threshold for business sta...

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HR Agent Workspace: Change From and Reply To within "Reply", "Reply All" and "Forward" functionality

Hi there,I'm looking to change the "From" and "Reply To" email address within the HR Agent Workspace "Reply", "Reply All" and "Forward" functionality. Is that at all possible?The addresses that are used now, are our "default/general" emailaddress, bu...

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Human Resources Service Delivery

Resolved! CSA

<P>Which of the following are not included in an Update Set, by default? (Choose four.) • A. Homepages • B. Data • C. Published Workflows • D. Business Rules • E. Schedules • F. Database changes • G. Related Lists • H. Report Definitions • I. S...

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Regarding job schedules where the "upgrade_safe" field is set to False:

I understand that job schedules with the "upgrade_safe" field set to False will not run during the upgrade.<Reference>https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1080479Would it still not work if I used the function to manu...

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Service Bridge to exchange Change Request data between two instances

We have a requirement to sync Change Request data between two instances.Cross‑Org Change Creation & VisibilityInstane1 can raise Changes that follow Instance2’s Change process via Service Bridge. The Change is owned and governed by Instance2, while a...

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Resource Management Licensing

Is it still the case that Resource Management is licensed based on the number of users with the pps_resource role, rather than the number of Resource Profiles created by the Employee Definition? I know HR's model is based on profiles, but I was unde...

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