How to open Workspace form from Global search result

Hi Expert, I would like to open a the workspace form with Global search result.But in our instance, there couldn't switch the result to a workspace. Please refer below screen shot. How can I config for global search that can switch search result? Our...

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How to Add Catalog Variables in the Table List View

Recently, one of my end users required that catalog variables be displayed directly in the table list view. Normally, variables are displayed in the form but not in the list view. After exploring the solution, I found an approach that allows us to di...

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• Cost Management (ITSM)
• Service Catalog

Country field disappearing when I impersonate Itil user- Any help appreciated!

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Task Intelligence for ITSM - Quick Start Guide

Overview  Task Intelligence for ITSM uses a guided easy to use approach to deploy machine learning AI models that can predict desired business outcomes to help streamline ITSM workflows and processes.     Important Quick Links on Task Intelligence fo...

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clone preserve: System Properties and dealing with System Property versions

Like many customers we have environment specific settings stored in System Properties.  These properties are included in Clone Data Preserver rules. Last week we had a problem in one of our non-prods.  Turns out it was a result of an intentional chan...

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Change Request / Change task with workflow to update CMDB and Third party tools

Hello,I'm looking for a way / solution that will help to achieve two things:1. Create / Update / Retire a CI in CMDB based on Change Task2. Update third party tool with information about created / updated or retired CI using second Change taskSo the ...

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Announcing Community Week 2025: Celebrating the Spirit of Community and the Power of AI

  We’re thrilled to announce Community Week 2025!   Community Week is a free, week-long, virtual celebration of the ServiceNow Community, happening right here on the Community website from November 3–7!   This is your time to learn, connect, and be ...

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How to switch the dashboard view back from list to cards

The list of dashboards displayed under “Self-Service > Dashboards” has changed from a card view to a list view.Is there a way to revert the dashboards back to a card view? 

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Best practices for HR acknowledge documents/policies

We are looking to build a series of "acknowledgement" HR policies in ServiceNow and I am wondering what the best practice is in Zurich HRSD with EC Pro. I have seen a number of things online, including "Generate Document Acknowledgment" and the outda...

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Alert in CSM workspace that cannot be dismissed

Hi All, I am looking to create an alert that cannot be dismissed by the user. This alert needs to be shown in CSM/FSM configurable workspace, if one of the fields on the Case form is not empty. I have tried using the Alert component in UI builder on ...

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Can a Single RAM Be Designed to Handle Inherent, Control, and Residual Risk Across Different Entity?

Current situation (offline on excels) where the client does Risk assessment where:Risks are assessed by evaluating controls at the lowest level (Risk Instance).Inherent Risk is calculated at the Business Process level.The overall Residual Risk score ...

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Service Commitment SLA Results not populating correctly.

I am creating SLAs with Service Commitment through Service Offerings. I understand there is a daily job that runs that calculates the SLA Result. However, somehow the records are not populated in the SLA Results and resulting in 100% of Total Achieve...

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How to update how the date is displayed on data table below a performance analytics report

I have a request from a stakeholder to see if we can change the way 2 different reports are viewed. These reports are built via performance analytics and not classic reports. The first issue we have is regarding a report that displays the data table ...

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Export activity history

Hi ,Is it possible to export activity history ( comments, work notes, emails) along with the fields (case)

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