ServiceNow Community

Todo approval - not showing group appovals

In our instance we have RITM that get assigned out to a group for approval. When checking the tasks option they are unable to see any approvals for the ritms that have been assigned to their group for approval. When viewing the actual task they are ...

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How to set a field only on insert and still trigger a Business Rule on Transform Script ?

Hi everyone,I have a requirement involving a Transform Map where I need to set a field value based on whether a record is inserted or updated.Here’s the scenario: I’m loading incident data from Excel. The file can contain both existing and new incide...

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Resolved! Enhancement vs. Standard Change

We are about to launch an Enhancement request that will be accessible to all end users, regardless of their role, so that they can request minor enhancements from the development teams. However, one of our teams needs to receive requests for configu...

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ServiceNow flow designer shows "user name" in activitie instead of system []run as prop is :system]

hi @Ankur Bawiskar In ServiceNow flow designer activities logswe are able to see user name instead of system.Run as properties is set to system user.this is happening only for few RITMS and for maximum RITMS it shows system in activities.Kindly needs...

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Missing certification ID for CAD

Hello Community Team, I recently completed the ServiceNow Certified Application Developer (CAD) certification and successfully received my certificate. However, I noticed that my CAD certificate does not display a Certificate ID, whereas my ServiceNo...

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Knowledge Base / University / Add Type filed to group form

If someone can assit on the above please reach out

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Hide the Collaborate section on Major Incident Playbook

Hi! I need to hide the "Collaborate" section from the Playbook tab when I open a Major Incident. Does anyone have any idea how to access this component?

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Unable to send email template via ServiceNow as a MMS to User's Mobile

Hi,I am looking for ways to trigger an MMS (email communication template) from ServiceNow when Major Incident is created.That first email should be sent to user's mobile as well.I am able to send SMS using Twilio integration with email content but un...

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Service Bridge - What flow to raise a RITM

I am publishing my existing catalog of requests to Service Bridge. When the consumer raises one, I want to create the relevant RITM on the provider side. How do I do this? I was expecting some sort of Create RITM from provide task flow but there does...

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I have to add conference tag in incident.

Hi, Whenever an incident is assigned from abc to xyz we would like to add "Conference Room Issue" tag to the incident along with the existing configuration in flow and we are having flow for that catalog item. Can anyone please help me how to add c...

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CAD exam certificate des not have a certification number

Hi I am currently facing an issue. I cleared my CAD exam on 26/01/2026 under newly introduced Pearson Vue exam system but found there is no certification number in my certificate. Instead there is only a dash (-) sign showing up and that certificate ...

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Regarding stockroom filter in the hardwre disposal form

I have to apply the filter in the hardware disposal form such that Hardware Disposal Order form Given that I am a LAO When I am updating the disposal order formThen I should only be able to select the stockroom that I am managing. I have tried to mod...

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Never Extend from the Task Table for Your Custom Scoped Application UNLESS...

TL;DR Direct task table extension inherits 16 (Zurich release) ITIL role-specific field-level ACLs that create unexpected security constraints for non-ITSM user populationsThese inherited ACLs remain invisible during development because developers o...

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App Engine Studio
Custom Tables
Scoped App Development
Servicenow Development

Identifying child class in ServiceNow while having hardware as a fallback for virtualisation class

Currently, I am working with ServiceNow and have a base class of hardware and a child class of virtualisation server(and storage server). The hardware class has identification rules such as a name with a priority of 300 or a MAC address with a priori...

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Data Acquisition

KB articles are not visible o ITIL use

Hi All,I have created 2 database views between Incident table + m2m_kb_task table and Sctask table + m2m_kb_task table as shown in the pictures. When i created Pie chart to see KB attached to tickets. ITIL Users are not able to see KB article number ...

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