ServiceNow Community

How to add multiple values in Keywords fields?

Hello everyone, I want to create an inbound email action of the Record Action type. In conditions, a record should be created when- given multiple words are present in the email. I want to know how should I add multiple words (strings) in the values ...

Question

How to hide label in workspace

Hi Team,How can we hide highlighted field in workspace, tried the UI builder but script is not editable.

Question

HR Profile Snapshot Enhancement - Need your upvotes!

Hello fellow HR enthusiasts! I'm looking for some up votes for the idea I submitted. I've heard this request from my customer, and wondering if you have as well, or if you think it is a good idea in general. Please upvote if you see value in this cap...

Question

Looking for Best Practices: Onboarding Workflow & Attachment Handling

Hi all!We’re fairly new to ServiceNow and working on automating some of our employee onboarding process. Currently, logging records for onboarding requests is fully manual—creating a REQ and multiple RITMs for different assignment groups. We’ve start...

Question
Request Management

Duration Field

Hi All, My client have an urgent need, we need to display a field with this time format only hh:mm, anyone have an idea which type of field can be used for this need PS: This field need to be filled manually

Question

HAM -- Source task is not getting created after zurich upgrade

Hello All, We have upgraded our system to Zurich version. But before that (on Xanadu version ) in the hardware catalog ordering capability, once quantity is ordered on the Hardware catalog, system flow used to create a Source Task. Once we source th...

Question

Creating a Custom Skill with Now Assist Skill Kit - Part 4

I'm Forrest Falk, a ServiceNow Certified Master Architect (CMA). This is the second post in a series where I share practical insights from a CMA’s perspective and show how to build a custom skill that suggests a category based on an incident's short ...

blog

Service catalog to project creation

Hello All, We have a requirement in service catalog. Catalog form will have a feild called "service line" which include 3 options(imaging, bio, other) when we select imaging or other RITM should create but when we select bio project should create ...

Question

Resolved! Execute SI within condition builder in a report/visualization source

I've created a script include that I want to call from the condition builder of a report (visualization source) I have validated the query works by putting it in a background scriptYet when I try to execute it in the condition builder, I get nothing ...

Question

Assessments generated is not visible to Demand managers

Hi Everyone, I have created a demand as a demand manager. When the user moves the demand for screening, the surveys created are not showing in the "Assessment Instance" related list.

Question

Using Data Service Instances to represent System Integrations: A Good Idea?

When managing integrations between systems or services, one recurring question is:Where should we store integration information in ServiceNow? In this discussion, we focus on the operational aspects of integrations, as opposed to the design aspects...

Article

How to report on Problem PTASK Due Date extensions? Advice? What does report criteria look like?

How to report on Problem PTASK Due Date extensions? Advice?What does report criteria look like?Fame and fortune to fast and correct solution. (and points) THX-JJ

Question

I cannot view the Kanban for the current Sprint.

We updated CWM and Strategic Planning Workspace so we can synchronize EAP with CWM, allowing teams to manage their user stories and sprints within CWM.The problem we encountered is that in CWM, the Kanban Board is general for ALL user stories, and yo...

Question

Multi-instance architecture: Yes?!? No?!? When?

Many customers already have more than one production ServiceNow instance, and even more customers are asking themelves the same question: Should we have everything inside a single ServiceNow instance or rather have multiple production instances? Base...

Article
Best Practices

Creating a Custom Skill with Now Assist Skill Kit - Part 3

I'm Forrest Falk, a ServiceNow Certified Master Architect (CMA). This is the second post in a series where I share practical insights from a CMA’s perspective and show how to build a custom skill that suggests a category based on an incident's short ...

blog