IH-ETL FAQ - IH-ETL Auto Recreate Temp Entity After Changing Import Set

1. Delete a temp entity record in backend table (cmdb_inst_application_feed/sys_rte_eb_entity) 2. Go to IH-ETL mapping of above deleted entity, navigate to step 1 basic details 3. Pull a new import set or switch to a different import set 4. Go back t...

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Menu menu - showing "topic_name" instead of actual topic name on page on breadcrumb menu

I cloned the page from one of our pages for the design, however, when I preview the template - the breadcrumb menu is showing "topic_name" in the breadcrumb menu instead of the actual name of the page.Any thoughts/ideas on what I may have done incorr...

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Need to migrate 300 catalog items with flows from one instance to another instance.

In Servicenow, there are 300 catalog items. Those needs to be migrated from one servicenow instance to another servicenow instance. There are flow designers connected to 300 catalog items individually. How to move complete catalog items and flows fro...

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How to export Health dashboard sub metrics from CMDB workspace in Xanadu version

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Sidebar FAQs

Sidebar FAQ’s:   Table of content: 1. Sidebar 2. Available Features 3. Sidebar is different than Connect Chat 4. Status of Connect Products 5. Install Sidebar plugins 6. Advanced Configuration 7. Useful resources 8. For more information 9. Where can ...

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HRSD Now Create Assets (currently missing from Best Practices Library)

With the cutover from Now Create to Best Practices Library, some HRSD assets are not currently available. Those assets will be available here while the issue is being resolved.    Utilize the Best Practices Library to access the rest of the HRSD Now ...

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Heavily used KB article loads very slowly - HTML identical new article loads instantly

Hello All,I have a primary KB article we use daily.It consistently takes about 15 seconds to load.It gets edited quite a bit, we are up to version 181, updated at least weekly.Can having this many versions be why it takes so long?Its also referenced ...

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How long does it take for the voucher to show up once I completed the ServiceNow Fundamentals?

I saw a section called "voucher" should appear once I complete the course, however it does not show up.I received the email saying I completed the course.Has its location changed again?

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Container Split not working on Catalog Item Variable Set

I have a variable set on a catalog item that has a container start, container split, and container end. The variables are not behaving as expected though. I want the checkboxes on one side, and the string fields on the other, but its just putting the...

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Excited to dive into the platform

I am new to the ServiceNow platform and am enthusiastic about the opportunity to explore and and familiarize to its new functionalities.

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On-Call Tool?

The tool that we use for on-call scheduling/routing/etc has been acquired, so we're currently evaluating the different tools on the market. I'm looking to tap in to the wisdom of the crowd! What tool does your company use? How well does it integrate ...

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Strategic portfolio management agile team

I’m trying to create a team under the Agile Release Train, but I’m getting a message that says Contact your system administrator if you cannot find a team or need to create a new team. I’m not sure how to proceed with creating the Agile team. Could s...

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Implementation office hours Q&A - Major Incident Management for ITSM

Q. What is best approach to having an approval (someone to review email content before it is sent). I am thinking add approval field and flow. SOW's Major Incident Management uses communication templates and recommended actions to drive stakeholder n...

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