State flows for change request for Emergency change

Hello All,So i want to restrict my emergency change should not move to assess state from new state if there are no related incident or problem or vr record present.I want to achieve it through state flow is it possible?If yes can you please guide @An...

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Trigger approvals on RITM, If service is updated on RITM, approvals should send based new service.

Hi,while submitting the service request requester will choose service variable on the request.flow which will trigger 2 parallel approvals on RITM.1st- requester managers2nd- service owner (cmdb_ci_service).once request is submitted:if fulfiller chan...

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Filter issue

Hello Team , I have Created a filter to filter out one of the filled called Life cycle stage status which is Present in Business application Table Attached is the print screen , Can someone help me to fix this ?  

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Audit Issues - Install status vs hardware status

I'm having an issue explaining in layman terms why service now chose to apply hardware status of stolen out of the box for missing/absent assets in asset/cmdb. I have supplied the breakdown of how asset state and substate relate to hardware status bu...

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ON Call workflow for only notify & not assign

Hi Team, I am working on Major Incident Management Set up. As per the process, when the MI is promoted, ticket will be auto assigned to Major Incident Support team and they will manage the entire incident life cycle.Ask is to only notify (SMS, email ...

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Email Notification

Hi All, Issue : User is not receiving notification even all system notification and preferences are enabled and getting below message while checking in emails table:Message :  "excluded recipients because user's notification preference "Filter" filte...

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Assistance Needed: Export Emails as PDF from Incident Form

 Hi,I would like to create an “Export Email” button on the Incident form (under the Email tab, as shown in the attached screenshot).When the button is clicked, it should download a single PDF file that includes:All email communicationsSubjectEmail bo...

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How to change the logo of servicenow?

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Unable to Activate Playbook in Zurich Release – Activate Button Always Greyed Out

Hi everyone,Is anyone experiencing an issue in the Zurich release where you cannot activate either an existing playbook or a newly created one? Normally, after making changes and saving a playbook, the Activate option becomes available so the new cha...

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Need help on Now Assist Virtual Agent

 Hi All,We've enabled Now assist on VA. We are facing one issue where NAVA is repeatedly giving "All done! Is there anything else I can help you with?" even if user replies no. If user replies no then it should end the conversation. How can achieve t...

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Agent studio

HI Everyone,Does Anyone knows how to conditionally display outputs in agent studio.Example: every tool has configuration like display output Yes/No.  But can we configure tools like based on the scenarios it should display output or else it shouldn't...

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workspace uib

Hii,why is this category showing duplicate?thanks and regards,Mohammed Shariqh  

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Display List-ID and Config-ID on custom list page on newly created Workspace.

Hello Everyone, I created new Workspace, i have added List as a Page and added few UX lists under pages i.e., Users, Groups and on clicking on the List Page from Sidebars i would like to have list - id and tiny - id on the URL. Currently URL looks li...

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