ServiceNow Community

Topic translation is not happening for Polish language

I am trying to do translation topic translation for Polish language in virtual agent. For other languages its happening but for Polish its giving me below error. I have installed I18N: Polish, also under language table and Virtual agent Polish lang...

Question
Virtual Agent

Congratulations 2025 ServiceNow Community Rising Stars!

We’re pleased to announce the long-awaited new wave of ServiceNow Community Rising Stars. You may wonder, what makes Rising Stars incredible? They are ServiceNow practitioners from all over the world who are setting a strong example for how to...

blog

Tracking phone services offered to our employees - software or hardware asset?

Hey everyone! I'm currently trying to figure out how best to handle phone services on my campus. Our university is very much like a small city, only we have a dedicated telecom/ISP. In our case, we offer phone lines to the campus, in the form of of...

Question

Configuring SharePoint Online Search Connector

Note: As part of the Yokohama release (EA on 30th Jan), we are deprecating the SharePoint Online Search Connector and replacing it with a new, Raytion-based External Content Connector (version 1.0.9) application. Refer to the External Search Connect...

Article

Resolved! Trying to implement functionality to upload an attachment in a Service Portal widget

Hello! I created a custom portal widget that allows a user to download a document residing on a task, upload that document after they download it, and reject the document task if necessary - essentially our custom usage of document tasks. It is work...

Question

Now Assist - how to create a report on Assist used per user on daily bases

Hello, We're trying to follow the Assist consummed per user on dailly bases ?This will help us to followup the user activities on AI and help us to enhence some custom skills Thank you for your help Best regards,OCA

Question

Formula Indicator

I am working with a Formula Indicator that has already been created for my company, but I am trying to modify it so I can show a specific assignment group(s) for the Incident/Indicator. Right now, I am building a dashboard that is showing the percent...

Question

SharePoint Online Search Connector

Hi experts,we are setting up SharePoint Online Search Connector and need some clarity on one of the things. We are following the prod documentation. Setting up the SharePoint Online Search Connector (servicenow.com)Graph connection form (servicenow.c...

Question

What is the best way to learn ServiceNow?

Please suggest

Question

sharepoint online search connector

Hi, we are following below documentation for setting up sharepoint online search connector. Configure Microsoft SharePoint Online connection record (servicenow.com) This highlighted record is not available in the system as mentioned here. Can we crea...

Question

Missing C3: Collectible Community Cards

I had to move/merge my profile with a new profile. Since, I am not able to view my Cards within the CreatorCon app. Can I find them on a webpage?How can I get them back on the app?

Question

Modify the label of the Additional Comment tab in Workspace

Hi, I would like to modify the label of the Additional Comments field in Service Operation WorkspaceI tried modifying the client script that adds "customer visible" to the label and that didn't work. I don't have any label override. How do I remove "...

Question
Service Operations Workspace

Inbound email action from a specific domain rather than user

I need some guidance on creating an inbound email action with the following criteria:When an email is received from the domain: @Example.comWith an email subject starting with: SN-APP-INCIt should create an Incident with these values:Assignment Grou...

Question

Employee Center Quick Link Image Scaling

Hi All - We are in the midst of deploying ECP and setting up a few quick links as test cases however the images are not properly responsive and do not scale well / at all when the browser window size is changed (also when viewed on mobile). Any sugge...

Question

What is the Enhancement Management process in ServiceNow and what is your practise?

Hi community, I am using Enhancement in SPM. But I am stuck at the overall process, especially on the OOTB state: DraftScopingAwaiting approvalWork in ProgressTesting/QADeploymentClosedHow do you interpret them and how do you use them?

Question