How to Integrate ServiceNow with MS Teams?

Hi All,How to Integrate ServiceNow with MS Teams and a MS Teams icon should be infront of caller field on an incident form. On click of Teams icon it should start teams chat with caller by assigned to person?  Thank you!

• Question

The Server Script and Client Script in Service Portal Widget Editor is reflecting as empty

When I am opening any widget in editing mode in Widget Editor and when I try to see the codes defined under Client Script & Server Script for a specific widget, they are reflecting as empty, but the HTML and CSS sections contains specific codes.Now, ...

• Question

Want to impersonate a user that is referenced in a field from a previous step, where I opened a form

Hi Team, I am working on ATF in Zurich release for an GRC module. I want to impersonate a user that is referenced in a field from a previous step, where I had opened a form using ATF. Please find the attached screenshot for the same. Also, please ass...

• Question

How to Provide an Excel Template Download in Service Catalog (Same Window)

Hi Everyone,I need to provide an Excel template for end users to download from a Service Catalog item.I would like to display a catalog variable labeled “Download the Excel Template”, and when users click it, the file should download in the same wind...

• Question

Transfer Multipart form/data attachments between ServiceNow instances

I have followed the steps provided in Article and facing below error{"error":{"message":"User Not Authorized","detail":"Access to unscoped api is not allowed"},"status":"failure"} How to send Outbound REST request with multipart/form-data - Support a...

• Question

Need Help: Highlighted Values on Workspace Home Page (Task Table)

Hi Experts, I recently added Highlighted Values for VIP users in my SOW Workspace for both sc_task and incident records. The highlighting works correctly when viewing each list individually.However, I would like the same highlighting behavior to appe...

• Question

CMDB health dashboard issues

Hi all We are seeing the completeness, correctness and compliance jobs failing and not showing data possibly because of too many failures. any idea what we can do here? we just enabled the CMDB workspace and are researching the CMDB health features. ...

• Question

Hyperlink next to/ embedded to the checkbox field in Servicenow Workspace UI

Hello Dev community, I'm trying to implement below requirement in servicenow workspace UI:  Add a hyperlink next to checkbox field. Whenever this checkbox field is checked, link should disappear, if unchecked link should be present.  UI Macros are no...

• Question

Email Notification

In ServiceNow Zurich version,  ServiceNow ticket, we can add people to the watchlist so they get notified by email for any update on the service ticket. The issue we are having is people on watchlist can't reply to tickets - what is out of the box Se...

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In Customer service , if the state is cancelled , make everything readonly by client script.

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SCCM data source import issue

We observed an inconsistency with the ServiceNow SCCM data import schedule (run as admin). The Import Set is created alternately by the admin user and the MID Server service account. Due to this alternating execution context, the Import Set is someti...

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Announcing our 2026 ServiceNow MVPs

We're pleased to announce our 2026 ServiceNow Most Valued Professionals!      Our MVPs share their excitement here. Let's give a warm welcome to the 2026 ServiceNow MVP class.    We did it! This Community came together to celebrate and uplift one ano...

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Relationship between extension table and number field

I'm creating a record in a child table that extends the parent table.The same record is created in the parent table as in the child table.In this case, the sys_id is identical.I'm implementing a number field in the parent and child tables.The number ...

• Question

Facing issues with Alignment with event.parm2 in notification

Hi everyone Im just testing notifications that are getting triggered from a scheduled job this is how the notification looks like and the email belowIm passing a table to event.parm2 through schedule job and event queue also pls ignore the headings A...

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