ServiceNow Community

GlideAjax script not working

I have a record producer, which is having some variables and variable set. There is a variable legal_entity (reference field) that populates the logged in user company. I want to use this company value in my script include function to fetch some data...

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Customisation in dispacher workspace csm/fsm configuration workspace

Hi Community,I have a few questions regarding the Dispatcher Workspace.In the Dispatcher Workspace, we have tasks listed on the left side based on the selected filters. When we view these tasks on the map, a summary panel appears on the right side sh...

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Need help in Create AD object

I have a requirement to set the Account is sensitive and cannot be delegated to TRUE when the admin account is created.And I see userAccountControl value for account where Account is sensitive and cannot be delegated to TRUE is 1049088. I have used t...

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Not able to view KB article released by ServiceNow

I have got access to HI portal but still cant see KB articles released by ServiceNow Here is the article link https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0724183and when i click i get this error"Your role does not grant you...

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Why does Audit History show identical Old and New values in ServiceNow?

Hi Community,I’m seeing a strange behavior in Audit History and would like to understand if this is expected.While checking audit logs, I noticed that ServiceNow is creating an audit entry even when the field value does not actually change.Example fr...

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Archiving table records once in a month

Hello Team, I have a requirement to Archive records from a table. Archiving should execute on 5th day of every month.Kindly suggest inputs.

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Table Cleanup not showing sys_audit _delete table

Table Cleanup not showing sys_audit _delete table and Archival bothAny property i need to add or any configuration change is required

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Calling agents from inbound api

Hi,I have a scenario where i have created an agent using the agent studio in ServiceNow. Now the trigger for the agent to work is an inbound api call how can i achieve this ? If any one has any ideas regarding this please help me out

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プラットフォームアナリティクスアカデミー - 2025 年 6 月 11 日 - 専門家に質問する (翻訳)

本稿はこちらの記事の翻訳です。最新の情報は元となる記事をご覧ください。このトピックの一部は機械翻訳で処理されている場合があります。待望の「専門家に聞く」プラットフォームアナリティクスアカデミーセッションを2025年6月11日正午(東部標準時)に開催できたことを嬉しく思います。この独占セッションでは、プラットフォームアナリティクスのエキスパートと直接交流し、参加者の最も差し迫った質問に対する回答を得る機会を提供しました。参加者は準備を整えて来場し、尊敬するパネリストとのインタラクティブで洞察...

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Th record producers not reflecting to the servcie portals

error: Errororg.mozilla.javascript.EvaluatorException: GlideRecord.setTableName - empty table name (sp_widget.3c29786e87133200e0ef0cf888cb0bdf.script; line 373) ErrorScript source code logged to console ErrorFailing widget: 'SC Catalog Item' (3c2978...

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Basic Flow

Has anyone run into issues with ServiceNow Basic Flows using If / Else If logic? In the flow I built, the trigger is “When a new incident is created”, and the condition is Category = “Network”, then assign the ticket to the Network group. However, it...

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How to set a dynamic duration Type value in Wait for duration of time Flow designer?

I am trying to create a delay with a dynamic value, i created an integer flow variable but when i try to use it in the "wait for field" data pill picker it does not support itWhat can i create to use it as a dynamic value there?

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Restricting access to records that are visible to all group members

Good afternoon all,I have a request from our Facilities team leader for two members to be added to their group to manage a certain type of request. The staff members are from other departments in the organisation. Requirements:Both members need to on...

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Why is record confidentiality inheritance restricted to only pre-existing related records?

Hi all, My team and I have implemented record confidentiality inheritance according to ServiceNow's recommended guidelines and found that when confidentiality is enabled for a parent record ONLY pre-existing related records are marked confidential th...

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Integrated Risk Management (IRM)

Agile Board Search

Is there a way to get the search on the sprint planning board to be able to search assigned to? We can search the story number, short description but not assigned to. One of the scrum masters is trying to pull stories from the backlog based on who th...

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Agile Development