ServiceNow Community

Platform Academy - AI-Powered Mobile Experiences Exploring GenAI Features in ServiceNow Mobile

AI-Powered Mobile Experiences: What's New with Now Assist on Mobile The latest Platform Academy session was packed with powerful updates on how Now Assist is transforming the ServiceNow mobile experience. Led by Stacy Zhu, Senior Product Manager for...

Article

How to handle stale application CIs?

Hi There, What is the right way to process stale (not updated last 60 days) application CIs?

Question

Integrate Knowledge Articles within the Service Portal

Hello everyone, We want our customers to see knowledge articles before they submit a ticket from the Service Portal (SP and CSM). It seems like I can set up contextual search, based on short description. Is this is a widget available in the service ...

Question

Crowdstrike integration

HI All,Good Evening!To implement and the configuration of the Service Graph Connector For Crowd strike into our ServiceNow environment. This implementation will enhance our CMDB with accurate up-to-date endpoint data and identify unprotected assets t...

Question

Trouble Getting Skill Assignment to Work With Incidents

I've gone through this tutorial a few times and also through all the other documentation I could dig up. https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/administer/advanced-work-assignment/concept/skills-routing-tutorial.ht...

Question

UIB Builder: Catalog Item component: How do I refresh form after submission to reuse the page?

Hi I'm configuring a Configurable workspace. I have a workspace-style homepage with a list on it. The list "New" button event is configured to open a new page which has a single catalog item component for the user to raise a new request from the cata...

Question

Problem Management Roles - How did you distribute the roles?

Hi all, I am working on getting Problem Management in use for my company. We have solid process formed but distributing roles is now in question. I cannot find any best practices for this topic. At prior jobs we gave all assignment groups the proble...

Question

User not able to create (sys_template) records.

Hello All,I have created ACLs on the sys_template table to provide access for users with the knowledge role to create template records. From the list view (sys_template.LIST), users are able to see the "New" button and can create records without any ...

Question

Smartsheet direct integration

Hello all! I was told that this is a great community, and there are several helpful members. So here goes. Has anyone successfully completed a direct integration for Smartsheet in the SAM workspace? The person (or company) that assisted with our in...

Question

Restricting patient data visibility by HCLS location

Hi everyone,We use Healthcare & Life Sciences (HCLS) and are looking for best practices around controlling patient data visibility based on Healthcare Locations.Our goal is for staff to only see patient records linked to their assigned Healthcare Loc...

Question

Controlling patient data visibility based on HCLS location

Hi everyone,We use Healthcare & Life Sciences (HCLS) and are looking for best practices around controlling patient data visibility based on Healthcare Locations.Our goal is for staff to only see patient records linked to their assigned Healthcare Loc...

Question

Learning paths courses on the Developer website are connected in ascending order?

Greetings everyone, I have started learning on the official Now Learning platform, but my current question is regarding the Developer Program and it's website's contents. Basically, when I start the "New to ServiceNow" learning path, it contains 14 c...

Question

Auto-Closing Incidents Triggered by Logic Monitor Integration

Hello All, We are experiencing an issue with Incidents created through the Logic Monitor integration. These incidents are generated for collector failovers, and the failover details are included in the Incident description.When the failover is restor...

Question

Resolved! Migrating Agile 2.0 data to Enterprise Agile Planning

Migrating from Agile 2.0 to Enterprise Agile Planning (EAP) in ServiceNow to aimed at aligning Agile execution with enterprise-level planning and delivery.

Question

List Collector and Look Up User in Entra ID

Hi everyone, I'm trying to get a user list in a List Collector and pass to Look up User in Entra ID, to get the ObjectID of each user in the list to pass to the Add Users to Group in Entra ID.However, I'm hitting a roadblock. I'm successfully getting...

Question