Use this option to view and manage customer phone interaction records.
Before you begin
- Interaction Controls Component plugin (com.app_interaction_control) plugin must be installed.
- Role required: sn_telecom_c360.admin, sn_telecom_c360.user
Procedure
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Navigate to .
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Select an interaction from the list of consumer phone interaction records displayed.
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Select the Verify and open details option to verify the details and open the consumer record page.
Note:
- The Verify and open details option is displayed only if the Verified check box has not been selected in the Interaction record page.
- This page is a variant of the Customer Service Management voice interaction page. The Open Frame configuration with the Interaction Controls component must be active for this page to display. This configuration is shipped with demo data
and is active by default. For setup prerequisites and configuration details, see CSM voice interaction record page.