Service Order Management workspace fields

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The Service Order Management workspace form enables you to select service orders for review and modification.

    Tile Description
    New Orders Number of new service orders that require review.
    1. Select this tile to see the New Order list.
    2. Select the new order you want to review.
    Open Tasks Number of open service order tasks that require review and action.
    1. Select this tile to see the Open Tasks list.
    2. Select the open order task you want to review. To learn more, see Review and update the service order fulfillment tasks.
    Unassigned Tasks Number of unassigned service order tasks that require assignment and action.
    1. Select this tile to see the Unassigned Tasks list.
    2. Select the unassigned order task that you want to review. To learn more, see Review and update the service order fulfillment tasks.
    Open Fallouts Number of open fallout records.
    1. Select this tile to see the Open Fallouts list.
    2. Select the fallout record that you want to review. To learn more, see Update a fallout record.
    Open Service Orders Pie chart that indicates the number and percentage of service orders that are in process or in the process of cancellation.
    1. Select this tile to see the Current Service Order list.
    2. Select the service order that you want to review.
    Service Order Fulfillment Trend

    Number of service orders that were fulfilled during the last four months.
    My Active Tasks Listing of the active service order tasks that are assigned to the logged in user. The following information appears:
    Number
    Unique system-assigned task number that starts with a prefix of TASK.
    Priority
    Relative priority or importance of the active task.
    1-Critical
    Task with urgent time criticality that requires immediate attention.
    2-High
    Task with high time criticality, though not as urgent as a Critical priority order task.
    3-Moderate
    Task with medium time criticality and urgency.
    4-Low
    Task with low time criticality and urgency.
    Short description
    Short description of the task.
    State
    Current state for the task.
    Open
    Processing for the task is open, and no processing is taking place.
    In Progress
    Processing for the task is still in progress or in fulfillment.
    Closed Complete
    Processing for the task is complete. It is a system-assigned state.
    Canceled
    Processing for the order task was canceled.