Use custom components to create a custom Workspace interface to fulfill the specific need of your company's agents.

Communicating with customers through multiple channels can be time consuming. To be efficient in these omni-channel interactions, your agents need a single view of customer information to reduce context switching between multiple tools. By developing custom components for Workspace, your team can bring communications from multiple channels into one interface.

Adding components to a Workspace

Once deployed to your instance, you can add components to Workspace in these ways.

Add a component to a Workspace modal
Use a UI action to launch a custom component in a modal so an agent doesn't have to navigate to a different screen to accomplish a task.
Add a component to a Workspace landing page using UI Builder

Use the UI Builder to create custom landing pages for your agents. UI Builder is a drag-and-drop tool that lets you visually arrange workspace components.

Configure properties in the now-ui.json file to use deployed components in the UI Builder. For instructions, see the ServiceNow Developer Site.

Add a component to a Workspace record view
You can add custom or standard components to the component area in the Workspace record view.