With Now Assist for app generation, you can create applications through conversations with generative AI.

Now Assist for app generation overview

Create applications through a natural conversation with generative AI. Describe your business process and engage in a back-and-forth conversation with Now Assist for app generation to develop an application for your organization. The application can include a workspace and flows. With this feature, your organization can expedite the initial development of a basic app that can then be customized.

You can use Now LLM Service, Now LLM Long Term Stable models (LTS), Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all Now Assist skills and AI agents. Use the Configuration Controls in AI Control Tower to define which options are available, then set the skill-level preferences in the Now Assist Admin console. For more information, see Large language models on the ServiceNow AI Platform®.

  • To use Now Assist, you must have the now_assist_panel_user role.
  • To create an application with Now Assist for app generation, you must have the admin role or the sn_g_app_creator.app_creator role.
  • To edit (not create) an application with Now Assist for app generation, you can have the delegated developer role and be assigned to the application.
  • To add a workspace to an application in Now Assist for app generation, the Now Assist Experience Generation skill must be active. For more information, see Experience generation.
  • To add a flow to an application in Now Assist for app generation, the Now Assist Flow Generation skill must be active and you must have a flow_designer role. For more information, see Flow generation.
Figure 1. Now Assist for app generation workflow
Infographic that shows the four phases to using app generation, with a fifth on verifying the app in ServiceNow Studio.
Conversation
Chat with Now Assist for app generation to specify the business processes that you want in the application, including the details about the objectives, users, workflows, and experiences.
Refinement (generate app requirements and preview)
Now Assist for app generation provides a summary of the application requirements based on the information collected during the conversation. Preview the application and check that it’s accurate. If you want to make changes, stay in the conversation and keep editing. Now Assist for app generation continues to update the preview tab based on your comments and provides summaries until you choose to proceed with generating the application.
App generation
Now Assist for app generation creates the application and associated components, such as tables, roles, access control lists (ACLs), record producers, flows, and a workspace.
Verification

In ServiceNow Studio, verify everything that is generated. Modify the app to make it suit your organization's needs. For example, app functionality can be extended by adding automation, script includes, business rules, and other features.

On the ServiceNow Studio home page and on the application details tab, any apps created with Now Assist for app generation display the AI indicator.

ServiceNow Studio homepage with an app recently created with Now Assist for app generation highlighted.

App generation benefits

Benefit Feature Users
Quickly create applications by describing what you need using natural language. General guidelines for using Now Assist for app generation in ServiceNow Studio Developer
Refine the details of your application through conversation with Now Assist for app generation. Generate apps with Now Assist for ServiceNow Studio Developer
Edit existing applications faster using Now Assist for app generation. Review and edit applications using Now Assist for app generation in ServiceNow Studio Developer