Run a Workflow Studio subflow from a Now Assist conversation. Create and configure the conversational skill from Workflow Studio.

Workflow Studio offers a selection of preconfigured subflows that are available to run from Conversational Interfaces.

Activating the subflows and actions skill

To activate the subflows and actions skill, see Turn on the subflows and actions skill.

User role access

Give personnel an appropriate role to access conversational subflows. See User roles for conversational subflows and actions.

Making a subflow conversation compatible

To make a subflow conversation compatible, you must perform the following steps.

Conversational settings

You can use the conversational settings menu to manage conversational subflows and actions from Workflow Studio. Options include:
  • Toggle off or on the option to make an action or subflow conversational.
  • See the subflow or action skill name.
  • Select one or more assistants that can discover the action or subflow skill.
  • Select one or more roles users must have to access the action or subflow skill.
  • Set the advanced option to make the action or subflow skill discoverable.
  • Set the advanced option to include the action or subflow skill in the list of topics.
  • Set the advanced option to retain the context of previous conversations so that the users can ask follow-up questions, provide additional details, and continue the conversation.
  • Set the advanced option to include error messages from subflows and actions in the conversation.
Figure 1. Example conversational settings
Conversational settings for the preconfigured Send SMS subflow.

When you set these options in Workflow Studio, the system also sets the corresponding options in Virtual Agent Designer.

Supported conversational subflows and actions input data types

Conversational subflows and actions support a limited number of input data types. To be compatible with conversational interfaces, an action or a subflow must only include inputs that use supported data types.

ServiceNow AI Platform data type name Workflow Studio data type label
array.string Array of Strings
boolean True/False
calendar Calendar Date/Time
choice Choice
date Date
datetime Date/Time
document_id Document ID
date_time Date/Time
due_date Due Date
email Email
glide_date Date
glide_time Time
glide_date_time Date/Time
GUID Sys ID (GUID)
html HTML
integer Integer
long Long
longint Long Integer String
reference Reference
schedule_date_time Schedule Date/Time
string String
string_full_utf8 String (Full UTF-8)
table_name Table Name