Financial Services Complaint Management

The ServiceNow® Financial Services Complaint Management application is a solution in Financial Services Operations that enables financial organizations to quickly and efficiently resolve customer complaints. This solution automates processes that facilitate cross-departmental collaboration and enable everyone to monitor and track complaint status, from initiation to resolution.

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Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Explore Learn about how customers, branch workers, and agents use Complaint Management.	Set up Set up Financial Services Complaint Management.	Use Submit and manage complaint service requests.
Analytics and Reporting Coordinate work and improve processes with preconfigured dashboard.	Process Mining Visualize process and identify improvement opportunities.	Reference Get details about components such as roles, tables, plugins, and store applications that are installed.